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Requirements Manager for CRM System (m/f/d)

Industry
Telecommunication
Areas
Information Technology (IT)
Product Development
Project Management

Project info

  • Period
    01.04.2025 - 30.06.2025
  • Capacity
    from 95%
  • Daily rate
    700 - 800€
  • Location
    Munich, Germany
  • Languages
    • German
      (Advanced)
      ,
    • English
      (Advanced)
  • Remote
    from 95%

Description

The transformation program shapes the technical landscape and operating model to enable an improved customer experience, faster time to market and reduced TCO by developing and implementing new modern product catalog, order management and CRM/CIM systems.

The service ensures all processes before and during a product or contract activation run smoothly. It is specifically delivered in the Lead to Order (L2O) stream. This includes all activities that turn a potential customer (lead) into an accepted offer or sale. These include tasks such as lead generation, qualification, proposal creation, negotiations and closing the sale.

  • Description and detailing of requirements for new features, including functional aspects in tools like Jira and Confluence.

  • Identification and assessment of dependencies, risks and their impact on existing systems and components.

  • Business consultation of the Product Owner (PO) and Area Product Owners (APO) in selecting and planning features for upcoming planning intervals.

  • Planning and management of the blueprinting process, taking into account open tasks from previous planning rounds.

  • Coordination of dependencies, solution approaches and risks within teams as well as between internal and external requirements teams. Documentation and compliance with standards:

  • Creation and maintenance of documents, especially in the area of data protection and IT security, considering all relevant legal and security requirements

  • Review of blueprint artifacts.

  • Approval of test cases, test steps and E2E tests.

  • Ensuring launch readiness of the features.

Requirements

Must have Skills / A-Skills:

  • Process management
  • IT transformation
  • Requirements management
  • Feature blueprinting
  • Jira, Confluence
  • Agile methods (Scrum, SAFe, Kanban)

Nice to have Skills / B-Skills:

  • Project management
  • Lead management, risk analysis
  • Documentation
  • Stakeholder management
  • Telecommunications