Served as systems analyst and leader of the IBM development team, handling service requests from clients in the fiscal area at Brazil's largest retailer (Casa Bahia)
Acted as focal point to gather requirements and scope projects to solve client issues
Coded programs, created test case scenarios, and performed full analysis of all generated data and information
Participated in meetings with business analysts and clients to understand project scope and align deliveries
Developed and applied practical, fast solutions for system automation
Maintained data integrity, supported applications (batch/online programs and routines), and ensured accurate system documentation
Monitored overnight processing and resolved errors
Created documentation and test scenarios for the development team
Conducted full analysis of all tests covering every developed component
Verified the authenticity of all data to ensure project objectives were met
Mar 2009 - Mar 2015
6 years 1 month
Brazil
Systems Analyst
Casa Bahia
Served as systems analyst in the fiscal area at Brazil's largest retailer
Acted as focal point to resolve customer-reported issues
Developed practical, fast solutions for system automation
Managed data integrity, supported applications (programs and routines), and maintained accurate system documentation
Participated in meetings with business analysts and customers to understand projects and align deliveries
Monitored overnight processing and resolved issues during processing
Updated source code files for the development team
Created test case scenarios
Edited fiscal system documents
Conducted full analysis of all tests covering each developed component
Verified the authenticity of all data to ensure project goals were met
Jul 2007 - Feb 2009
1 year 8 months
São Paulo, Brazil
On-site
Programmer Analyst
Maritima Insurance
Handled the visual components of the Automotive Insurance Simulator System, a prototype later replaced by a new external ERP system. I took on this role when the original systems analyst left, becoming the programmer/analyst in charge of maintaining the online applications written in VisualAge Generator.
Applied source code modifications in COBOL programs, VisualAge Generator online apps, and JCL routines
Updated documentation containing source code for the development team
Performed full tests on modified programs and analyzed generated information to ensure data authenticity and that objectives were met
Summary
Career in IT spanning 34 years, focused on programming and systems analysis
Experienced leader and trainer of developer teams
Daily work with remote teams and diverse cultures
Team representative in risk management meetings during system deployments
Extensive experience on mainframes using COBOL, VisualAge Generator, SQL, and JCL
Familiar with tools such as DB2, VSAM, TSO, Slack, Maximo, Erwin, Bizagi, Jira, Confluence, Rational Developer for z/OS (RDZ), and Eclipse
Proficient in MS Office and Lotus Notes
Provide feedback to team members for career development within IBM and train technical trainees
Conduct technical interviews for hiring
Organized, good communicator, strong at building customer relationships, sets smart time-management goals (Pomodoro Technique), and has leadership skills
Advocate of using "Emotional Intelligence" in professional life and practitioner of "Organizational", "Leadership", "Smart Productivity", "Time Management", and "Design Thinking" methods
Practitioner of Agile practices (Kanban, Scrum), and of traditional modeling with PMBOK practices