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Interim Quality Support – Complaint Management (M/F/D)
Industry
Automotive
Area
Quality Assurance (QA)
Project info
Period
22.12.2024 - 31.03.2025
Capacity
from 95%
Daily rate
800 - 950€
Location
Cairo, Egypt
Languages
German
(Advanced)
,
English
(Advanced)
Remote
up to 20%
Description
Complaint management: Processing customer complaints according to the 8D methodology, facilitating problem-solving teams, and documenting in systems like SQMS and IPDF.
Preventive measures: Developing and implementing preventive quality measures to ensure series production quality.
Process optimization: Analyzing and optimizing complaint management processes to ensure sustainable problem resolution.
Employee training: Training staff on handling complaints and quality tools to ensure operational excellence.
Shopfloor integration: Monitoring and supporting the implementation of work instructions and target achievement in production.
Requirements
Solid experience in complaint management and quality assurance, preferably in the automotive sector
Knowledge of systems such as SQMS and IPDF
Strong problem-solving skills and experience with the 8D methodology
Hands-on mentality and affinity for working on the shopfloor