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Reach out to us if you are interested in working with us on the project.
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Interim Quality Support – Complaint Management (M/F/D)

Industry
Automotive
Area
Quality Assurance (QA)

Project info

  • Period
    22.12.2024 - 31.03.2025
  • Capacity
    from 95%
  • Daily rate
    800 - 950€
  • Location
    Cairo, Egypt
  • Languages
    • German
      (Advanced)
      ,
    • English
      (Advanced)
  • Remote
    up to 20%

Description

  • Complaint management: Processing customer complaints according to the 8D methodology, facilitating problem-solving teams, and documenting in systems like SQMS and IPDF.
  • Preventive measures: Developing and implementing preventive quality measures to ensure series production quality.
  • Process optimization: Analyzing and optimizing complaint management processes to ensure sustainable problem resolution.
  • Employee training: Training staff on handling complaints and quality tools to ensure operational excellence.
  • Shopfloor integration: Monitoring and supporting the implementation of work instructions and target achievement in production.

Requirements

  • Solid experience in complaint management and quality assurance, preferably in the automotive sector
  • Knowledge of systems such as SQMS and IPDF
  • Strong problem-solving skills and experience with the 8D methodology
  • Hands-on mentality and affinity for working on the shopfloor