Project details
Recommended projects
Business Analyst – SAP S/4HANA Output Management (m/f/d)
Senior Project Manager Customer Interaction
Project Manager/Account Manager (Senior to Director) (m/f/d)
ERP-Transformation Manager (m/w/d)
IT Project Manager ServiceNow (Senior)
Project Manager Magazines / Magazine Production (m/f/d)
Project Manager Brand Guardianship (m/f/d)
Product Manager POS / Cash Register Systems (m/f/d)
SCM Specialist (m/f/d) – SAP S/4HANA & EWM
Manager Indirect Tax/VAT (m/f/d)
Project Partner Sales Manager (m/f/d) / Financial Services / ISV
AI Agent Evaluation Analyst
AI Agent Evaluation Analyst (m/f/d)
Fullstack Data Platform Developer & Architect (m/f/d)
Adobe Experience Cloud Consultant (m/f/d)
Sales Manager for a Media Company (m/f/d)
Accounting Specialist (m/f/d) Conversion from Oracle to SAP
Senior Fullstack Developer (m/f/d) incl. APEX, ORACLE DB, SQL, PLSQL
Senior Factor 10 Developer (IPS / IPM) (m/f/d)
SAP S/4HANA Developer (m/f/d) – MM / Clean Core / RAP / BAS / BTP / Fiori Elements
Senior Firmware / Edge Expert for EdgeX (HX) Integration
Construction & Contractor Safety Specialist (SiGeKo) (M/f/d)
EHS Specialist – Cell Manufacturing
EHS Specialist – Body in White (M/W/D)
EHS Specialist – Facilities (M/F/D)
AI Consultant - Machine Learning (m/w/d)
AI Consultant for Vibe Coding (m/w/d)
Freelance Statistics Expert with Python Experience (m/f/d)
Cyber Risk Consulting (Senior Level)
Freelance E-Engineer (m/f/d)
Frontend developer to HR platform with Angular experience
Time's up! We are no longer accepting applications.
Business Analyst for Customer Service Processes II (m/f/d)
Project info
- Period01.04.2025 - 30.06.2025
- Capacityfrom 95%
- Daily rate700 - 800€
- LocationMunich, Germany
- Languages
- German(Advanced),
- English(Advanced)
- German
- Remotefrom 95%
Description
The simplification project aims to reduce feature effort (development effort) for implementation by designing requirements so they can be realized more easily, without jeopardizing the LTB or the project timeline. The focus is on simplification options within the CSS process landscape and tools to avoid unnecessary features.
The project contributes to saving development resources and minimizing implementation effort, while also preparing for the migration in 2025.
Gathering requirements via #JIRA and #Confluence and expectations of customer service staff to capture their needs accurately and align them with #customer requirements
#Analysis of complex issues and processes to identify bottlenecks, inefficiencies, and improvement potentials.
Creating a criteria catalog to evaluate and prioritize features for the #customer service tools, considering customer needs, business goals, and technical feasibility.
Developing a priority list for #feature engineering and feature implementation based on their benefit for #customer service and feasibility.
#Design to reduce complexity and improve the #user-friendliness of systems to increase efficiency.
Providing solid knowledge in the RAITT project and #project management as well as prioritizing tasks via #MS Office, especially via #MS PowerPoint and #MS Excel.
Requirements
- Experience in project management
- Knowledge of JIRA, Confluence and MS Office (especially PowerPoint & Excel).
- Ability to analyze complex processes and identify optimization opportunities.
- Experience in creating a criteria catalog for feature evaluation.