Mateusz Majchrzak
Senior Software Engineer
Experience
Senior Software Engineer
Ramp Network
- Led the architecture and production deployment of deep learning NLP models, applying transformer architectures for voice-based assistants in a fintech environment.
- Built semantic search pipelines using vector embeddings and retrieval-augmented generation (RAG) to improve support automation across user-facing platforms.
- Designed and monitored evaluation systems for bot behavior, integrating custom interpretability modules and real-time dashboards for KPI tracking.
- Applied MLOps best practices, integrating with GitHub Actions, Docker, and Terraform for CI/CD deployment of ML microservices.
- Implemented monitoring frameworks using Prometheus and Grafana to ensure model stability and detect drift.
- Translated research insights into performant, reproducible codebases using Jupyter Notebooks, Pytest, and LangChain.
- Fine-tuned open-source LLMs via Hugging Face Transformers to handle ambiguous queries with context-aware fallback logic.
- Championed model reproducibility, containerizing pipelines for retraining and rollback procedures across cloud stages.
- Integrated multilingual support through dynamic prompt injection and real-time language detection pipelines.
- Mentored junior developers on prompt engineering, evaluation strategies, and reliability-first ML system design.
Senior Software Engineer
C&F
- Spearheaded the development of a chat-based assistant for an NFT trading platform, optimizing NLP inference latency and accuracy.
- Deployed and maintained Python-based ML services built with FastAPI and React, orchestrated via Docker Compose and AWS Lambda.
- Developed a real-time model feedback loop, collecting user interactions to evaluate precision and recall metrics.
- Leveraged Watson Assistant and Google NLP APIs to automate support workflows, reducing human intervention by 25%.
- Built internal model comparison dashboards for evaluation against baseline QA systems using React and TailwindCSS.
- Implemented automated testing suites with Cypress, Pytest, and ESLint to ensure system integrity pre-deployment.
- Established cloud-first CI/CD ML workflows with Terraform and AWS ECS, reducing model rollout friction by 40%.
- Introduced embedding similarity matching for real-time query ranking, reducing irrelevant results by 60%.
- Developed and documented agent-based tools using OpenAI APIs, enabling multi-turn dialog strategies.
- Applied FAISS and Pinecone for rapid vector search across knowledge bases, improving retrieval time for support agents.
Software Engineer
IMAGINATION
- Designed and deployed voice-first e-commerce assistants using Dialogflow ES, helping increase checkout completions on mobile.
- Built intent-driven workflows with fallback recovery patterns to guide users through transactional flows seamlessly.
- Constructed backend NLP orchestration layers using Node.js, supporting context management and entity resolution.
- Developed NLU training pipelines integrated with form-based user flows, fine-tuned for platform-specific vocabulary.
- Applied semantic text analysis with custom scoring metrics to evaluate input quality and bot understanding.
- Built hybrid mobile modules using React Native, synchronizing user state with dynamic chat UX components.
- Performed weekly audits using Watson NLP metrics, increasing bot accuracy by 28% over six months.
- Championed the introduction of automated regression tests for conversational flows via Vitest.
- Co-authored internal whitepaper on intent mapping architectures and dynamic slot-filling techniques.
- Reduced friction in multilingual transitions by implementing real-time translation middleware.
Software Engineer
Order Group
- Built early NLP integrations in Laravel-based admin tools, enabling voice-guided reporting and status summaries.
- Developed a lightweight text classification pipeline for categorizing system alerts and prioritizing them in dashboards.
- Created JWT-secured endpoints to serve chatbot data from internal systems using RESTful JSON APIs.
- Designed adaptive admin UIs using React.js, configured to respond to voice-triggered intents via bots.
- Integrated chatbot support into WordPress portals, enriching legacy apps with AI-driven assistance.
- Collaborated with PMs to define user stories tied to AI enhancements across B2B portals.
- Delivered auto-reply engines using rule-based inference and fallback ML classification.
- Tracked bot engagement trends across enterprise clients using Cloudflare Analytics and Sentry.
- Conducted voice assistant experiments with command-based shortcuts for enterprise dashboards.
- Co-developed internal semantic tag engine to detect domain-specific language in tickets and conversations.
Web Developer
Fuero Games
- Maintained and enhanced web applications built with PHP, HTML5, CSS3, and JavaScript.
- Created responsive UIs that later served as base structures for chatbot UI experiments.
- Integrated third-party APIs and tracked user events to improve site behavior prediction models.
- Began experimentation with voice UI components embedded in web apps.
- Built CMS extensions for WordPress and Joomla with intent-driven UX workflows.
- Supported bug tracking and hotfix pipelines via GitHub and Jira.
- Developed internal tools for CMS behavior tagging and voice-enabled FAQs.
- Conducted performance profiling using Chrome DevTools and Lighthouse.
- Laid foundational code for secure input handling and token-based sessions.
- Integrated simple REST endpoints to fetch knowledge base content dynamically.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (9.5 years), Banking and Finance (3.5 years), Retail (3.5 years), and Media and Entertainment (2 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (11.5 years), Product Development (11.5 years), and Quality Assurance (4.5 years).
Summary
Senior Software Engineer with over 10 years of experience architecting, training, and deploying production-grade machine learning systems across healthcare, fintech, and conversational AI domains. Adept at bridging the research-to-production gap, I specialize in building deep learning pipelines, transformer-based NLP models, and MLOps workflows that scale across cloud environments. With a strong foundation in statistical learning, real-time model evaluation, and CI/CD automation, I bring a rare blend of curiosity, reproducibility discipline, and systems thinking to ML engineering. Recognized for designing robust, interpretable models and implementing semantic search and agent-based systems aligned with real-world applications.
Skills
Languages
- Python
- Javascript
- Typescript
- Php
- Sql
- Yaml
- Json
- Bash
- Scss
- Html5
- Css3
Ml & Ai Libraries
- Tensorflow
- Pytorch
- Scikit-learn
- Xgboost
- Lightgbm
- Spacy
- Nltk
- Hugging Face Transformers
- Sentence-transformers
- Openai
- Langchain
- Fasttext
- Pandas
- Numpy
- Matplotlib
- Seaborn
- Pydantic
- Mlflow
Llms & Semantic Search
- Gpt-4
- Gpt-3.5
- Rag
- Faiss
- Pinecone
- Weaviate
- Bm25
- Tf-idf
- Elasticsearch
- Bert
- Roberta
- Openai Apis
- Langchain Agents
Frameworks & Tools
- Fastapi
- Flask
- Node.js
- Nestjs
- Express.js
- Laravel
- Django
- Apollo
- Rest
- Graphql
- Websockets
- Trpc
- Next.js
- React
- Vue.js
Cloud & Deployment
- Aws Lambda
- Aws Ecs
- Aws S3
- Aws Cloudwatch
- Aws Fargate
- Azure Functions
- Gcp
- Docker
- Kubernetes
- Jenkins
- Github Actions
- Mlflow
- Airflow
Vector Dbs & Data Infra
- Faiss
- Pinecone
- Chromadb
- Postgresql
- Mysql
- Redis
- Mongodb
- Supabase
- Prisma
- Sequelize
Monitoring & Testing
- Sentry
- Prometheus
- Grafana
- Pytest
- Jest
- Cypress
- React Testing Library
- Vitest
Productivity & Visualization
- Jupyter
- Streamlit
- Dash
- Plotly
- Figma
- Jira
- Slack
- Zeplin
Apis & Sdks
- Openai Sdk
- Google Maps Api
- Stripe Api
- Github Api
- Langchain
- Restful Apis
- Graphql Apis
Methods & Workflow
- Agile
- Scrum
- Kanban
- Tdd
- Dora Metrics
- Rfcs
- Adrs
- Git Flow
Languages
Education
Polish-Japanese Academy of Information Technology
Bachelor's degree, Computer Science · Computer Science · Warsaw, Poland
Profile
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