Projects: MTAG, Member Journey Application, Summary Generator. Role: Cloud Architect (Java, Python, .Net/ Generative & Conversational AI)
Project #1: In the fast-paced environment of enterprise support, advocates and agents often face the challenge of multitasking during live customer calls. They must simultaneously manage various applications to obtain caller information, take notes, and document call summaries, which can be both time-consuming and detrimental to their efficiency. To address this issue, we expertly designed the Call Summary Generator Platform Component. This innovative solution harnesses the power of Generative AI, driven by Large Language Models (LLMs), to create real-time call summaries from transcripts and configuration data obtained from the Conversational Advancement Transcription and eventing service. Seamlessly integrated with the Azure OpenAI LLM service, the platform processes the necessary prompts and transcripts, generating a call summary that enables agents to concentrate their full attention on providing exceptional customer support. This streamlined approach significantly improves communication and collaboration within the organization.
Project #2: Identify utilization of advocacy services across various E&I national accounts to help and optimize where the program can better connect with the right members about the right services. The application aims to provide tooling that will enable adhoc analysis and can help E&I advocacy advanced analytics team to provide inputs to the Advocacy program design to enable better sales and to propose adjustments to any of the internal business processes.
Project: Process Automation using various RPA tools for clients BMS, KP, and Anthem
Projects: American Express Campaign Management System (CMS), Wisconsin Physicians Service Provider Load & Facets Upgrade, Johnson Controls Metasys Adaptor and PubSubHub Protocol
Project: Medreview
Project: PDR (Patient Data Reporting)
Project: VENETIANPORTAL
Project: TDS (Tax Deduction on Source)
Project: Laundry Management System
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