Ramakant Dwivedi

Principal Software Engineer

Noida, Indien

Erfahrungen

Okt. 2018 - Bis heute
6 Jahren 7 Monaten
Indien

Principal Software Engineer

UHG (Optum Global Solutions Pvt Ltd)

Projects: MTAG, Member Journey Application, Summary Generator. Role: Cloud Architect (Java, Python, .Net/ Generative & Conversational AI)

Project #1: In the fast-paced environment of enterprise support, advocates and agents often face the challenge of multitasking during live customer calls. They must simultaneously manage various applications to obtain caller information, take notes, and document call summaries, which can be both time-consuming and detrimental to their efficiency. To address this issue, we expertly designed the Call Summary Generator Platform Component. This innovative solution harnesses the power of Generative AI, driven by Large Language Models (LLMs), to create real-time call summaries from transcripts and configuration data obtained from the Conversational Advancement Transcription and eventing service. Seamlessly integrated with the Azure OpenAI LLM service, the platform processes the necessary prompts and transcripts, generating a call summary that enables agents to concentrate their full attention on providing exceptional customer support. This streamlined approach significantly improves communication and collaboration within the organization.

Project #2: Identify utilization of advocacy services across various E&I national accounts to help and optimize where the program can better connect with the right members about the right services. The application aims to provide tooling that will enable adhoc analysis and can help E&I advocacy advanced analytics team to provide inputs to the Advocacy program design to enable better sales and to propose adjustments to any of the internal business processes.

  • Architecture design (Application, DevOps, Security) for various enterprise CAIP applications
  • Implemented Various Azure cognitive services like Vision for OCR purpose / Speech (speech to Text and text analytics API for sentiment analysis) / Language (Text Analytics for Sentiment Analysis) API. Speaker recognition, QnA Maker, LUIS, Bot Framework and Composer etc
  • Explored and implemented various LLM frameworks including Lang chain, Flowwise and Langsmith, Semantic Kernal, PVA Generative Actions etc in CAIP
  • Involved in coding using .Net core/ Java / Python / Node.js based projects, Unit Test cases. Code Reviews
  • Various Open AI (ChatGPT 3.5 / 4.0) use case implementation in multiple projects specially for content summarization
  • Solution design for multiple Java / .Net and azure based cloud native micro-service application, Deployment for api/application using Docker containers/Jenkins pipeline
  • Explored various Conversational SAAS platform from various cloud provider like Power Platform Copilot and Google DialogFlow CX, Amazon Lex
  • Interaction with client, team members and senior management on daily basis
Dez. 2016 - Sept. 2018
1 Jahr 10 Monaten
Indien

Solution Architect

Accenture Solutions Pvt Ltd

Project: Process Automation using various RPA tools for clients BMS, KP, and Anthem

  • Complexity Analysis (discovery phase) for existing automation Process for various client's process
  • Solution designing for various existing processes using multi robot solutions. SDD, TDD, Test Strategy, Deployment, Information Security, Credentials Management etc various document creation for various client as part of solution designing
  • Development Process Automation using Automation Anywhere, Blue Prim, UiPath, Pega. Various component designing for existing library
  • Interaction with Client. Deployment for the processes on-premise and over cloud
  • Attend daily scrum / Grooming / Planning / Retrospective meetings
Sept. 2010 - Nov. 2016
6 Jahren 3 Monaten
Indien

Senior Associate (Technical Architect)

Cognizant Technology Solutions

Projects: American Express Campaign Management System (CMS), Wisconsin Physicians Service Provider Load & Facets Upgrade, Johnson Controls Metasys Adaptor and PubSubHub Protocol

  • Development and migration of applications using C#, ASP.NET MVC, Azure cloud services
  • Architecture design and implementation of cloud-based solutions
  • Integration with various Azure services including Storage, Service Bus, and Worker/Web Roles
  • Development of business logic and automated deployment processes
  • Implementation of unit testing and quality assurance practices
  • Client interaction and Agile methodology implementation
Feb. 2009 - Sept. 2010
1 Jahr 8 Monaten
Noida, Indien

Technical Lead

PGMS Inc

Project: Medreview

  • Led team of 5 people for NYCHSRO medical review system
  • Designed functional Technical architecture document
  • Developed web application using ASP.NET 3.5, C#, XML, XSLT
  • Implemented business logic using WCF and LINQ
  • Created and managed SQL Server databases including SSIS packages, stored procedures
  • Developed reports using SQL Reporting Services
Nov. 2007 - Nov. 2008
1 Jahr 1 Monate
Noida, Indien

Associate

Dell Perot Systems Corporation

Project: PDR (Patient Data Reporting)

  • Developed Business Intelligence tool for multi-level decision-making
  • Migrated Medefinance windows service from VS2003 to VS2008
  • Implemented LINQ to XML and created customized Report Viewer framework
  • Managed SQL Server databases and reporting services
  • Performed code compliance, performance and integration testing
März 2006 - Nov. 2007
1 Jahr 9 Monaten
Noida, Indien

Senior Software Engineer

R Systems International Ltd

Project: VENETIANPORTAL

  • Developed multilingual web-based application for back-office automation
  • Designed database and technical architecture
  • Implemented business logic using WCF
  • Created web application using ASP.NET 2.0, C#, XML, XSLT
  • Developed custom web parts and controls
  • Managed SQL Server databases and reporting
Juni 2005 - März 2006
10 Monaten
Indien

Software Developer

MothersonSumi InfoTech and Designs Ltd

Project: TDS (Tax Deduction on Source)

  • Developed windows-based tax deduction calculation system
  • Created specification and design documents
  • Implemented application using VB.Net and C#
  • Managed SQL Server database and Crystal Reports
  • Performed testing and client interaction
Nov. 2003 - Juni 2005
1 Jahr 8 Monaten
Noida, Indien

Software Developer

Odesoft Solutions

Project: Laundry Management System

  • Developed comprehensive laundry solution with multiple modules
  • Created windows-based application using VB.Net
  • Implemented database functionality using SQL Server 2000
  • Developed documentation and performed testing
  • Created multilingual GUI interfaces

Zusammenfassung

- Principal Software Engineer with 21+ years of IT experience in designing and implementing large-scale applications and enterprise solutions. I possess hands-on experience in software development, having built them right from the POC phase to deployment in production environments. I have delivered large scale, real-time, cloud-based solutions, analytical databases, exec-level dashboards, reporting, and Robotic process automation platforms. Experienced Architect with excellent interpersonal, mentoring, research and problem-solving skills with passion for technology. - Experience in setting up and leading high performing teams for successful outcomes. - 2+ years onsite (USA) experience on H1B visa.

Sprachen

Englisch
Muttersprache
Hindi
Verhandlungssicher

Ausbildung

Okt. 2001 - Juni 2004

Kumaun University

Master of Computer Applications · Master of Computer Applications - MCA · Indien

Okt. 1998 - Juni 2001

Rohilkhand University

Bachelor of Science · Bachelor of Science - B.Sc. (Maths) · Indien

Zertifikate & Bescheinigungen

AI And ML Certifications: AI 100

Microsoft

AI And ML Certifications: AI 900

Microsoft

Agile Certifications: Scrum Developer

Scrum Alliance

Azure Certifications: AI 102

Microsoft

Azure Certifications: AI 900

Microsoft

Azure Certifications: AZ 104

Microsoft

Azure Certifications: AZ 204

Microsoft

Azure Certifications: AZ 220

Microsoft

Azure Certifications: AZ 303

Microsoft

Azure Certifications: AZ 304

Microsoft

Azure Certifications: AZ 400

Microsoft

Azure Certifications: AZ 500

Microsoft

Azure Certifications: AZ 700

Microsoft

Azure Certifications: AZ 900

Microsoft

Azure Certifications: DP 300

Microsoft

Azure Certifications: DP 900

Microsoft

Azure Certifications: Hashicorp Terraform

Microsoft

Azure Certifications: MB 901

Microsoft

Azure Certifications: PL 400

Microsoft

Azure Certifications: PL 500

Microsoft

Azure Certifications: PL 600

Microsoft

Azure Certifications: PL 900

Microsoft

Graph DB Certifications: Tiger Graph

Tiger Graph

RPA Certifications: Automation Anywhere

Automation Anywhere

RPA Certifications: Blue Prism

Blue Prism

RPA Certifications: Pega

Pega

RPA Certifications: UiPath

UiPath