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Analysis of existing requirements and systems in the #Salesforce area and related processes
Detailed analysis, design, and functional description of the future tariff portfolio, #EECC requirements
Creation of functional descriptions, MVPs, mockups, and click dummies to support blueprinting and development processes.
Documentation of processes and technical requirements in the #ira tool and Confluence.
Enabling internal teams to use the provided tools and systems through clear documentation and tailored knowledge transfer.
Advising the Inlife tribe on solution approaches within Salesforce, especially for the technical and process implementation of customer support processes
Advising on connecting external solutions to Salesforce, the USU Knowledge Base.
Subject-matter #consulting of the B2C area in defining, creating, and evaluating complex business and technical requirements, considering time, quality, and budget
Coordination of external requirement and delivery units.
Checking the correct configuration and functionality of implemented systems, Salesforce Lightning and Omniscript.
Professional advice on further development and optimization of processes and systems.
Functional description and specification of new tariffs, options, and packs.
Advice on configuring test cards for different use cases.
Must-have Skills:
Nice-to-have Skills: