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Reach out to us if you are interested in working with us on the project.
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Omni-Channel Optimization with AI
New
Industries
Information Technology (IT)
Professional Services
Areas
Customer Service
Information Technology (IT)
Product Development
Project info
- Period27.11.2025 - 31.05.2026
- Capacityfrom 95%
- Daily rate750 - 830€
- LocationMontabaur, Germany
- Languages
- German(Advanced),
- English(Advanced)
- German
- Remotefrom 95%
Description
The overall goal is to implement the “Omni-Channel Optimization with AI” project within the given timeframe, resources, and requirements. In this context, the enhancement of the NV Agent Assist, the development of AI use cases, and their implementation will be supported.
- Consulting on the enhancement of the NonVoice Assist (agent-facing AI product in the Assist and Automation division)
- Analyzing and defining required data streams to generate additional information for the AI assistant
- Analyzing integration options and evaluating the commercial effects
- Designing use cases along the transaction flows that include the new information/data and implementing or embedding them into existing (service) subprocesses
- Designing the integration of the use cases into the existing IT infrastructure and extending their applications by linking along the flows and processes
- Documenting solution approaches and analyses using Confluence
- Defining the use cases in JIRA, optionally in Excel, to be uploaded to JIRA
- Creating commercial presentations in the form of a management deck
Requirements
- Knowledge in customer service/contact center operations.
- Understanding of omni-channel strategies and their technical implementation.
- Ability to identify, evaluate, and prioritize AI potentials in an omni-channel context.
- Experience in designing and implementing AI use cases, including business value analysis.
- Knowledge in developing and optimizing AI-driven assistant systems (e.g., NV Agent Assist).
English
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