A company from the energy and energy services sector is looking for an experienced IT Project Manager for a ServiceNow project.
The project's goal is to lead and successfully implement an enterprise ServiceNow project focusing on ITSM and Customer Service Management (CSM).
The role includes planning, controlling and ensuring a stable project flow in close collaboration with internal and external stakeholders.
Operational & strategic service management of the ServiceNow platform
Process ownership for ITSM and CSM (B2B & B2C)
Process design, governance & continuous optimization
Management of external providers and service contractors
Monitoring, KPI analysis & deriving improvements
Ensuring stable platform operations
Nice-To-Have