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CRM Manager (m/w/d)
Project info
- Period09.02.2026 - 09.06.2026
- Capacityfrom 95%
- Daily rate700 - 750€
- LocationMunich, Germany
- Languages
- German(Advanced),
- English(Advanced)
- German
- Remotefrom 95%
Description
To strengthen data-driven Cross & Upsell as well as Retention campaigns, Customer Interaction runs a platform where campaign processes, including a profiler, are developed, orchestrated, and monitored. We are looking for support in the following areas:
Analysis & Consulting
- Functional and technical analysis of existing campaign processes
- Advice on data flows, selections, and profiling strategies
Development in PL/SQL
- Implementation and optimization of data selection, transformation, and aggregation workflows in Oracle PL/SQL
- Mapping of predefined business logic for customer segmentation
Testing & Quality Assurance
- Planning and execution of unit, integration, and regression tests
- Documentation of test cases and results
Operations & Monitoring
- Monitoring of running jobs and workflows (performance, error management)
- Tuning of SQL queries and batch processes
Communication Outputs
- Integration or provisioning of delivery channels email, SMS, outbound calls, and mail
- Implementation of data-driven personalization and targeting
Requirements
- Proven experience in CRM management and campaign processes.
- Expertise in Oracle PL/SQL development is a nice to have
- Knowledge of data flows, profiling strategies, and customer segmentation.
- Experience in testing, quality assurance, and SQL query optimization.
- Familiarity with communication channels like email, SMS, and outbound calls.