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A company is seeking support for a transformation program that is reshaping the technical landscape and operating model to achieve an enhanced customer experience, faster time-to-market, and reduced costs. This is accomplished by developing and implementing new, modern product catalog, order management, and CRM/CIM systems.
The project's goal is to migrate customer communication measures from a legacy system to a new system, as well as to develop new strategies for effective end-to-end customer communications.
Key responsibilities:
Advising stakeholders (campaign managers, product managers) on the design and orchestration of end-to-end customer communications.
Creating automated and manual customer communication measures.
Transitioning system communications from the legacy DPM system to the newly developed tool.
Providing clear documentation in Jira and Confluence, and migrating customer communications into Aris.
Advising stakeholders from TECH, Marketing, Product Management, and Customer Service on customer communication measures in German and English.
Implementing and standardizing customer communication in the new technology stack.
Developing concepts for new contact strategies with a focus on cross-/upselling communications.
Experience in designing and implementing end-to-end customer communications.
Knowledge of migrating system communications between legacy systems like DPM and new tools.
Familiarity with documentation tools such as Jira and Confluence, as well as process modeling tools like Aris.
Strong consulting skills for various stakeholder groups (TECH, Marketing, Product Management, Customer Service).
Expertise in developing new contact strategies with a focus on cross-/upselling communication.