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Time's up! We are no longer accepting applications.
CRM Campaign Migration Specialist (m/f/d)
Project info
- Period01.04.2025 - 30.06.2025
- Capacityfrom 95%
- Daily rate700 - 800€
- LocationMunich, Germany
- Languages
- German(Advanced),
- English(Advanced)
- German
- Remotefrom 95%
Description
An organization is seeking support for a transformation program that reshapes the technical landscape and operating model to achieve a better customer experience, faster time-to-market, and reduced costs. This is realized through the development and implementation of new modern product catalog, order management, and CRM/CIM systems.
The goal of the project is to migrate customer communication measures from a legacy system to a new system and to develop new strategies for effective end-to-end customer communications.
Key tasks:
Advising stakeholders (campaign managers, product managers) on designing and running end-to-end customer communications.
- Creating automated and manual customer communication measures.
- Migrating system communications from the legacy DPM system to the newly developed tool.
- Clear documentation in Jira and Confluence and transferring customer communications into Aris.
- Advising stakeholders from TECH, Marketing, Product Management, and Customer Service on customer communications in German and English.
- Implementing and standardizing customer communications in the new technology stack.
- Developing concepts for new contact strategies with a focus on cross-/upselling communications.
Requirements
- Experience in designing and implementing end-to-end customer communications.
- Knowledge of migrating system communications between legacy systems like DPM and new tools.
- Familiarity with documentation tools like Jira, Confluence, and process modeling tools like Aris.
- Strong consulting skills for various stakeholder groups (TECH, Marketing, Product Management, Customer Service).
- Expertise in developing new contact strategies focused on cross-/upselling communication.