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Position: Consultant for Operations Performance Management in a transformation program (m/f/d)
Location: Germany (100% remote)
Languages: German (required), English (required)
Daily rate: Unspecified
Duration: Unspecified
Description:
A company is looking for an experienced consultant to support a transformation program that modernizes the technical landscape and operating model. The goal is to achieve an improved customer experience, faster time-to-market, and reduced costs by introducing modern product catalog, order management, and CRM/CIM systems.
The focus of the role is on Operations Performance Management (OPM) for the mass-market segment. The consultant will work on designing and developing performance dashboards that visualize the status and performance of the new IT stack. The role also includes analyzing performance data and preparing management-ready overviews.
Key responsibilities:
Independently develop a concept for capturing and presenting key performance indicators (KPIs) of the newly implemented IT stack.
Create a holistic overview of the system's functionality and performance.
Design and develop a dashboard to visualize system performance using a traffic light system.
Consolidate information from various business units to create a comprehensive concept.
Prepare consistent and management-ready overviews.
Must-haves:
Experience in data analysis
Knowledge of IT transformation
Expertise in performance management
Familiarity with IT infrastructure
Experience with Tableau and Power BI
Nice-to-haves:
Project management experience
Strong analytical skills
Knowledge of IT architecture