Project details
Recommended projects
CRM Manager (m/w/d)
Senior Project Manager Customer Interaction
ERP Transformation Manager (m/f/d)
Business Analyst – SAP S/4HANA Output Management (m/f/d)
Control Systems Technician / Control Systems Specialist (m/f/d)
Project Manager Brand Guardianship (m/f/d)
IT Project Manager ServiceNow (Senior)
Project Partner Sales Manager (m/f/d) / Financial Services / ISV
Project Manager/Account Manager (Senior to Director) (m/f/d)
IT project manager ISO 27001 - Gap Closure (m/f/d)
Project Manager for Magazines / Magazine Production (m/f/d)
Freelance Product Owner for Point of Sale App
Infor AS Consultant (m/f/d)
Commissioning & Qualification (C&Q) Engineer (m/f/d)
Evaluation Scenario Writer (m/w/d)
Adobe Experience Cloud Consultant (m/f/d)
Tax Strategy Consulting
Fullstack Engineer (m/f/d)
Sales Manager for a Media Company (m/f/d)
Safety and Health Protection Coordinator (SiGeKo) and Safety Specialist (SiFa) (m/f/d)
Fullstack Data Platform Developer & Architect (m/f/d)
Development of TM1 Planning Analytics and Interfaces (m/f/d)
Java IT Architect (m/f/d)
Cyber Security Consultant – Product Security & Regulatory Compliance (m/f/d)
Senior Cloud Developer TypeScript (m/f/d)
Data Engineer (m/f/d)
Quality Compliance Auditor (GCP/GCLP/GVP) (M/W/D)
Senior Regulatory Compliance Expert (FDA inspection preparation) (m/f/d)
Senior Factor 10 Developer (IPS / IPM) (m/f/d)
Construction & Contractor Safety Specialist (SiGeKo) (M/W/D)
Frontend developer to HR platform with Angular experience
Time's up! We are no longer accepting applications.
Strategy Consultant (m/f/d) Service Automation in eCommerce
Project info
- Period01.06.2023 - 30.09.2023
- Capacityfrom 90%
- Daily rate800 - 1000€
- LocationKalsruhe, Germany
- Remoteup to 100%
Description
You analyze the current service landscape and identify measures to reduce contacts. As part of the project, you identify automation opportunities especially in collaboration with Salesforce Service Cloud and set up projects within the organization to implement them.
- Analysis of the service landscape and volumes
- Identification of contact-reduction measures
- Identification of automation opportunities
- Implementation of automation solutions in collaboration with the Service Cloud
Requirements
- At least 5 years of experience in service automation
- Experience in strategy consulting and project management
- Experience in a leading consulting firm
- Well-structured
- Strong communication skills
- Strong stakeholder management skills