Project details

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Reach out to us if you are interested in working with us on the project.
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Strategy Consultant (m/f/d) Service Automation in eCommerce

Industry
Retail
Areas
Customer Service
Information Technology (IT)
Project Management

Project info

  • Period
    01.06.2023 - 30.09.2023
  • Capacity
    from 90%
  • Daily rate
    800 - 1000€
  • Location
    Kalsruhe, Germany
  • Remote
    up to 100%

Description

You analyze the current service landscape and identify measures to reduce contacts. As part of the project, you identify automation opportunities especially in collaboration with Salesforce Service Cloud and set up projects within the organization to implement them.

  • Analysis of the service landscape and volumes
  • Identification of contact-reduction measures
  • Identification of automation opportunities
  • Implementation of automation solutions in collaboration with the Service Cloud

Requirements

  • At least 5 years of experience in service automation
  • Experience in strategy consulting and project management
  • Experience in a leading consulting firm
  • Well-structured
  • Strong communication skills
  • Strong stakeholder management skills