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Time's up! We are no longer accepting applications.
Strategy Consultant (m/f/d) Service Automation in eCommerce
Project info
- Period01.06.2023 - 30.09.2023
- Capacityfrom 90%
- Daily rate800 - 1000€
- LocationKalsruhe, Germany
- Remoteup to 100%
Description
You analyze the current service landscape and identify measures to reduce contacts. As part of the project, you identify automation opportunities especially in collaboration with Salesforce Service Cloud and set up projects within the organization to implement them.
- Analysis of the service landscape and volumes
- Identification of contact-reduction measures
- Identification of automation opportunities
- Implementation of automation solutions in collaboration with the Service Cloud
Requirements
- At least 5 years of experience in service automation
- Experience in strategy consulting and project management
- Experience in a leading consulting firm
- Well-structured
- Strong communication skills
- Strong stakeholder management skills