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The service shall cover consulting, customizing, programming, support for implementations and execution of updates/upgrades for the above-mentioned personnel management components, in particular: 1. Support services in the existing SAP system: - Support for errors or issues that arise (development of problem solutions) • Support in conducting training for key users and end users - Technical and functional support for applying support packages - General functional and technical consulting services in the SAP environment - Support in creating feasibility studies in the SAP environment - Adjustment and go-live of new functions - Ongoing adaptation to legal, collective agreement and software-technical changes - Analysis and coordination of requirements in direct contact with clients - Support for SAP upgrades - Documentation of implemented changes and adjustments including specification of required authorizations - Execution and documentation of test runs and evaluation of test results using SAP Solution Manager 2. Further development of new SAP applications in the HCM environment and SuccessFactors environment 3. Additional support and assistance services, training, supplementary consulting in the SAP environment, etc. 4. Support in project management during the implementation of the listed services 5. Identification and documentation of interface issues along with breakdown of one or more problem solutions and presentation of their advantages and disadvantages