The service covers consulting, customizing, programming, implementation support, and carrying out updates/upgrades for the above personnel management components, in particular:
- Support services in the existing SAP system:
- Support for errors or issues that arise (developing solutions)
- Support in conducting training for key users and end users
- Technical and functional support for applying support packages
- General functional and technical consulting services in the SAP environment
- Support in preparing feasibility studies in the SAP environment
- Customization and activation of new functions
- Ongoing adaptation to legal, tariff and software-technical changes
- Analysis and coordination of requirements in direct contact with customers
- Support for SAP upgrades
- Documentation of changes and customizations made, including specifying required authorizations
- Execution and documentation of test runs and evaluation of test results using SAP Solution Manager
- Further development of new SAP applications in the HCM and SuccessFactors environments
- Additional support services, trainings, supplementary consulting in the SAP environment, etc.
- Support in project management during the implementation of the listed services
- Identifying and documenting interface issues, including breakdown of one or more solution options and outlining their pros and cons