The services are to cover consulting, customizing, programming, support for implementations and the execution of updates/upgrades for the modules listed above, in particular:
- Support services in the existing SAP system:
- Support with any errors or issues that arise (development of problem solutions) including troubleshooting and documentation
- Support with the delivery of training for key users and end users
- Technical and functional support when applying support packages
- General functional and technical consulting services in the SAP-related environment
- Support in the preparation of feasibility studies in the SAP environment
- Support in system analysis, e.g. to identify optimization potentials including analysis of master and transactional data
- Adaptation and go-live of new functions
- Ongoing adaptation to legal, tariff and software-technical changes
- Analysis and coordination of requirements in direct contact with customers
- Support with SAP upgrades
- Documentation of changes and adaptations carried out, including specification of required authorizations
- Execution and documentation of test runs and evaluation of test results using SAP Solution Manager
- Support in the further development of the aforementioned modules, including the go-live of new functions with integration requirements taken into account, including appropriate documentation
- Additional support services, training, supplementary consulting in the SAP-related environment, etc.
- Support in project management during the implementation of the listed services
- Identification and documentation of interface issues along with breakdown of one or more solution approaches and presentation of their advantages and disadvantages
- Notes on important findings that arise additionally in the course of service delivery, particularly regarding special risks from the service delivery, the current system state or other causes; notes on obvious optimization options of the system or important side effects resulting from the service delivery, e.g. in upgrades. These notes should be brief and concise
- Consulting on the technology transition to S/4HANA.