Project details
Recommended projects
Senior Project Manager Customer Interaction
ERP-Transformation Manager (m/w/d)
IT Project Manager ServiceNow (Senior)
Project Manager Brand Guardianship (m/f/d)
Project Manager/Account Manager (Senior to Director) (m/f/d)
Business Analyst – SAP S/4HANA Output Management (m/f/d)
Project Manager Magazines / Magazine Production (m/f/d)
Project Partner Sales Manager (m/f/d) / Financial Services / ISV
Expert for setting up a Call Center
Product Manager POS / Cash Register Systems (m/f/d)
CRM Manager (m/w/d)
Freelance Editor (m/f/d)
Sales Manager for a Media Company (m/f/d)
Fullstack Engineer (m/f/d)
Adobe Experience Cloud Consultant (m/f/d)
AI Agent Evaluation Analyst (m/f/d)
Fullstack Data Platform Developer & Architect (m/f/d)
AI Consultant for Vibe Coding (m/w/d)
AI Consultants - Data Science (m/f/d)
AI Consultant - Machine Learning (m/w/d)
Freelance Statistics Expert with Python Experience (m/f/d)
Cyber Risk Consulting (Senior Level)
Freelance E-Engineer (m/f/d)
AI Evaluation Consultant (m/w/d)
Freelance Mechanical Engineer with Python Experience (m/w/d)
Freelance Civil Engineer with Python Experience (m/f/d)
Senior Web Developer (m/f/d)
Electronics Technician (m/f/d)
Account Manager B2B for a media company (m/f/d)
Developer for Consent Management Implementation (m/f/d)
Frontend developer to HR platform with Angular experience
Time's up! We are no longer accepting applications.
Project Manager Optimization of Salesforce Processes in Customer Service (m/f/d) (9437)
Project info
- Period01.04.2025 - 30.06.2025
- Capacityfrom 95%
- Daily rate750 - 800€
- LocationMunich, Germany
- Languages
- German(Advanced),
- English(Advanced)
- German
- Remotefrom 95%
Description
Consulting the Customer Service Lead to assess the current state, improve business readiness including the underlying Salesforce processes and representations in K-Box within the Customer Service & Sales organization (CSS).
Identifying and analyzing action areas to achieve the program goal "CSS Business Readiness"
Advising on defining business readiness criteria & creating and monitoring a status report in Excel and PPT and a tracking overview per brand
Conducting and documenting in Word, PPT, Excel / following up on relevant meetings to clarify and implement.
Identifying, tracking in Jira and JFM, and analyzing the status regarding time, budget & quality within CSS Business Readiness & advising on the way forward regarding mitigation/solution finding.
Performing impact analysis of adjacent projects affecting the RAITT program in CSS to ensure smooth execution
Optimizing the organizational workflow in terms of efficiency and effectiveness and deriving best practices in CSS Business Readiness
Identifying action areas (process improvements) and defining the next steps
Requirements
Must-have Skills:
- Stakeholder Management
- Project Management
- Business Case Development
- Microsoft Office
- Microsoft Excel
- Agile Methodology
- Jira
- Confluence
Nice-to-have Skills:
- Workflow Planning
- Negotiation
- Business Administration
- Quality Management
- Change Management
- Computer Science
- SAP Applications
- Microsoft PowerPoint
- Databases
- Power BI