Project details

Recommended projects

Business Analyst – SAP S/4HANA Output Management (m/f/d)

- A company is looking for an experienced business analyst to support the transformation from SAP ECC to S/4HANA Utilities. - The project aims to analyze, document, and optimize output and archiving processes, as well as create business concepts and specifications. - The analyst will work closely with product owners, IT, and business departments to align feasibility, effort, and prioritization of requirements.
Energy
Munich, Germany
100% remote

Project Manager Brand Guardianship (m/f/d)

The service is requested as part of the Brand Image Pool photoshoot project. The project includes: - Controlling sub-tasks throughout the image pool photoshoot project from Jan to June - Taking on Brand Guardianship tasks during the pool shoot project - Detailed service description without reference to persons: - Independent definition, control and execution of the project, from project management to creating roadmaps and project presentations - Developing ideas and concepts for measures - Active management of project risks - Active management of issues in the project, including technical advice on escalations - Preparation and follow-up of stakeholder and steering board meetings - Defining the project scope and higher-level project phases - Transparent and appropriate communication to the client regarding scope, quality, schedule, budget and status
Telecommunications
Munich, Germany
100% remote

Senior Project Manager Customer Interaction

A company is looking for support in the project to evaluate, implement, and further develop quality surveys in digital channels. The goal of the project is to increase customer satisfaction in digital channels, to evaluate, implement, and further develop survey methods, and to enable consistent measurement of customer satisfaction across all channels. Improvement potentials should be identified and implemented. The role includes advising, developing, and implementing measures to collect and improve customer satisfaction in digital channels. Main tasks: - Advising on survey methods for measuring customer experience and quality in digital channels, market standards, benchmarks, and future orientation. - Developing a future model for quality in digital channels, relevant KPIs and survey methods, as well as standard processes. - Implementing the decided measures, including interface management and coordination with technology partners and social partners. - Testing the implemented measures to collect data and ensure they meet the required criteria. - Consolidating and listing existing and missing customer survey methods/quality KPIs in all responsible digital channels. - Advising on the creation of decision proposals and implementing the necessary measures. - Identifying improvement potentials and developing a standard process for transparency and implementation.
Telecommunication
Munich, Germany
100% remote

ERP-Transformation Manager (m/w/d)

An established company is looking for an experienced ERP Transformation Manager to take full responsibility for planning and steering a comprehensive ERP transformation program. The project's goal is harmonizing processes, implementing a new ERP system, and meeting IFRS requirements. The ERP Transformation Manager will analyze, redesign, and standardize the commercial core processes in civil and rail construction. This includes translating IFRS requirements into system structures and posting logic, closely coordinating with Finance, Controlling, Project Management, and IT departments. The role includes managing the ERP rollout, including fit-gap analysis, process design, test management, and migration. In addition, a unified reporting and KPI framework for group financial statements and project management will be established. The manager will act as the central interface between operational units, Finance, management, and the group, and will set up a sustainable change and training concept for users. - Planning and steering the ERP transformation program (IFRS transition, process harmonization, ERP rollout) - Analyzing, redesigning, and standardizing commercial core processes - Translating IFRS requirements into system structures and posting logic - Managing the ERP rollout, including fit-gap analysis, process design, test management, and migration - Building a unified reporting and KPI framework - Stakeholder management and ensuring smooth communication - Leading interdisciplinary project teams and managing external consultants and implementation partners - Establishing a sustainable change and training concept - Ensuring measurable process improvements after the ERP system goes live
Infrastrukturbau
Eisenach, Germany
70% remote

CRM Manager (m/w/d)

To strengthen data-driven cross & upsell as well as retention campaigns, Customer Interaction operates a platform where campaign processes, including a profiler, are developed, orchestrated, and monitored. We are looking for support in the following areas: Analysis & Consulting - Business and technical analysis of existing campaign processes - Advice on data flows, selections, and profiling strategies PL/SQL Development - Implementation and optimization of data selection, transformation, and aggregation pipelines in Oracle PL/SQL - Mapping predefined business logic for customer segmentation Testing & Quality Assurance - Planning and execution of unit, integration, and regression tests - Documentation of test cases and results Operations & Monitoring - Monitoring of running jobs and workflows (performance, error handling) - Tuning SQL queries and batch processes Communication Outputs - Connection to and support of delivery channels like email, SMS, outbound call, and mail - Implementation of data-driven personalization and targeting
Telecommunications
Munich, Germany
100% remote
New

Management Consulting (Senior Level)

A company is seeking support for the "SOx way forward" project. The goal of the project is implementing and expanding IT General Controls (ITGC), Access Management, and Super User Monitoring in various IT systems. The task includes gathering, detailing, and managing the implementation of the necessary requirements. - Planning, coordinating, and gathering SOx-relevant requirements - Gathering, detailing, and documenting requirements and implementing them in the IT and network infrastructure - Independently managing the analysis and implementation of requirements - Reviewing the developed design specifications based on the requirements - Preparing, planning, and advising during the test phase
Telecommunication
Munich, Germany
100% remote

IT Project Manager ServiceNow (Senior)

- A company in the energy and energy services sector is looking for an experienced IT project manager for a ServiceNow project. - The goal of the project is to lead and successfully implement an enterprise ServiceNow project focusing on ITSM and Customer Service Management (CSM). - The role includes planning, controlling, and ensuring a stable project process in close collaboration with internal and external stakeholders. - Operational & strategic service management of the ServiceNow platform - Process responsibility for ITSM and CSM (B2B & B2C) - Process design, governance & continuous optimization - Management of external providers and service partners - Monitoring, KPI analysis & deriving improvements - Ensuring stable platform operation
Energy
Germany
100% remote

Project Manager/Account Manager (Senior to Director) (m/f/d)

A company is looking for experienced Project Managers and Account Managers who can deliver international campaigns on a hands-on basis. The role requires close collaboration with various markets and stakeholders to ensure campaigns are run effectively and on time. This position is ideal for candidates with extensive agency experience, especially in delivering classic campaigns. Experience at well-known agencies like Media Monks or similar is a plus. Main responsibilities: - Planning, execution, and monitoring of international campaigns - Close collaboration with international markets and stakeholders - Ensuring adherence to schedules and budgets - Coordinating teams and resources - Reporting and analyzing campaign results
Agency
Munich, Germany
100% remote

Project Manager Magazines / Magazine Production (m/f/d)

- Responsibility for coordinating and managing the entire production process of magazine publications - Planning and monitoring issue structure, deadlines, ads and workflows - Close collaboration with editorial team, publishing management, marketing, tech, sales, printing house and service providers - Quality assurance for layouts, texts and print approvals - Cost calculation and organization of additional products (e.g. inserts, posters, extensions) - Active role in strategic projects, conferences and when introducing new formats
Media company
Munich, Germany
50% remote
New

Manager Indirect Tax/VAT (m/f/d)

- Project management for the e-invoicing project in Germany (developing a detailed project plan, managing workstreams, providing tax input, aligning and coordinating stakeholders, project management) - Support for the international e-invoicing/reporting project (monitoring legal requirements using a Big4 firm's database, collecting project reports, coordinating stakeholders) - If needed, support in preparing monthly VAT returns
100% remote
New

Senior Factor 10 Developer (IPS / IPM) (m/f/d)

An insurance company in Nuremberg is looking for a Senior Factor 10 Developer with expertise in IPS and IPM. The project includes developing and optimizing software solutions in the insurance sector, focusing on high performance and reliability. The role requires solid knowledge of Factor 10 and its applications in the insurance industry. Key responsibilities: - Developing and optimizing applications with Factor 10, especially in IPS and IPM. - Collaborating with interdisciplinary teams to ensure seamless integration and functionality. - Analyzing and resolving complex technical issues. - Providing technical guidance and mentoring to junior developers. - Ensuring compliance with industry standards and best practices.
Insurance
Nuremberg, Germany
100% remote

Product Manager POS / Cash Register Systems (m/f/d)

A company is looking for an experienced product manager, ideally with a background in hospitality. The goal of this project is to develop innovative product solutions and optimize existing processes to improve customer experience and strengthen the company's market position. The product manager will play a key role in developing and implementing product strategies, working closely with internal teams and external stakeholders. Travel expenses are not covered, so the candidate should preferably be based in Berlin or be willing to cover costs themselves. - Lead and oversee the entire project lifecycle in the Cloud POS area - Develop and implement project plans, schedules, and budgets - Coordinate between different teams and stakeholders - Ensure project goals and requirements are met - Identify and manage risks and issues - Report to management and other relevant parties
POS Startup
Berlin, Germany
100% remote
New

SCM Specialist (m/f/d) – SAP S/4HANA & EWM

We are looking for a consultant (m/f/d) to drive the further development of supply chain processes after the SAP S/4HANA go-live. You will shape processes and establish standards. Tasks: - Analyze, optimize, and digitize processes along the supply chain (goods receipt, intralogistics, warehouse processes, shipping) - Support stabilization and further development of the SAP S/4HANA and EWM system landscape after go-live - Act as SAP EWM power user/key user and main interface between logistics, IT, and external consultants - Record system issues, assess them, and develop solutions - Develop process strategies and design a best-practice process landscape in logistics - Create concepts for process improvement - Train key users and staff on all relevant SAP logistics topics - Support tests, change requests, and system adjustments - Lead projects independently – from planning to successful implementation and follow-up
100% remote

Project Partner Sales Manager (m/f/d) / Financial Services / ISV

For our client company in the financial services sector, we are looking for a Partner Sales Manager (m/f/d). The client has commissioned us to steer a cross-departmental sales project to acquire new software distribution partners. The focus is on developing a partner sales strategy and integrating it into existing financial services solutions. Tasks: - Steering the cross-departmental sales project to acquire new distribution partners in integrated software solutions (ISV – Independent Software Vendor) - Supporting the acquisition of these strategically important partners - Developing a comprehensive software partner sales strategy and defining relevant KPIs - Managing the integrated sales together with the client's financial services solutions - Supporting the design and implementation of the software partner sales strategy - Collaborating in the development and implementation of new processes and shaping the organization
SaaS
Frankfurt, Germany
60% remote

AI Agent Evaluation Analyst (m/f/d)

We are looking for an Freelance Agent Evaluation Analyst to take ownership of quality, structure, and insight across the project. This role goes far beyond task-checking - it’s about critical thinking, systems-level analysis, and ensuring clarity, reliability, and consistency at scale. You’ll work as both a hands-on evaluator and an analyst, collaborating with domain experts, delivery managers, and engineers. Beyond reviewing outputs, you’ll be expected to understand the “why” behind the work, identify logical gaps or inconsistencies, and propose meaningful improvements. This is a flexible, impact-driven role where you’ll have space to grow, contribute ideas, and help shape how evaluation and quality are scaled across the project. This role is especially well-suited for: Analysts, researchers, or consultants with strong structuring and reasoning skills Junior product managers or strategists curious about AI and evaluation work Smart problem-solvers (students or early-career professionals) who enjoy digging into logic, systems, and edge cases You do not need a coding background. What matters most is curiosity, intellectual rigor, and the ability to evaluate complex setups with precision. What you’ll be doing - Fully own the QA pipeline for agent evaluation tasks; - Review and validate tasks and golden paths created by scenario writers and experts; - Spot logical inconsistencies, vague requirements, hidden risks, and unrealistic assumptions; - Provide structured feedback and ensure quality alignment across contributors; Train, onboard, and mentor new QA team members; - Collaborate with domain experts, delivery managers, and engineers to improve test clarity and coverage; - Maintain and improve QA checklists, SOPs, and review guidelines; - Contribute to test planning, prioritization, and quality benchmarks; - Take initiative to suggest new approaches, tools, and processes that help scale validation and analysis.
AI Studio
Amsterdam, Netherlands
100% remote

Fullstack Engineer (m/f/d)

- Product and web development in the data-driven area - Contributing to the software architecture for new data products - Collaborating in interdisciplinary teams (e.g. with data scientists and business developers)
media company
Munich, Germany
100% remote
New

Financial Process Consultant (SOX) (m/w/d)

A company is looking for professional advice as part of a comprehensive SOx project to implement adjusted and new SOx processes and controls (Business and IT) in the areas of Legacy, Finance, and Technology. The goal is to optimize the SOx control landscape and implement new standards. - Identify project-specific optimization opportunities, especially related to control or risk gaps, involving the relevant departments. - Implement changed or new SOx controls and advise the relevant departments. - Define the end-to-end process for the project, taking requirements into account. - Create and advise on solution concepts as well as plan and guide necessary implementation steps. - Identify and implement potential automated controls and provide automation advice. - Analyze and implement a standard UAT process in collaboration with the relevant departments. - Expand quality measures, especially IPE compliance, and implement new standards within the SOx control landscape. - Advise on project-related requirements and carry out project tracking. - Prepare project-related information for decision makers. - Conduct SOx training for the relevant departments.
Telecommunication
Munich, Germany
100% remote

AI Agent Evaluation Analyst

For an AI lab we are looking for AI Agent Evaluation Analyst to train an AI model (Large Language Model - LLM). You help AI to make sense of the world. As consultant, you may be invited to take part in online projects to train the model in your domain of expertise. This flexible role accommodates both experts seeking part-time engagement (minimum few hours/week) and those interested in full-time opportunities - Reviewing evaluation tasks and scenarios for logic, completeness, and realism. - Identifying inconsistencies, missing assumptions, or unclear decision points. - Helping define clear expected behaviors (gold standards) for AI agents. - Annotating cause-effect relationships, reasoning paths, and plausible alternatives. - Thinking through complex systems and policies as a human would to ensure agents are tested properly. - Working closely with QA, writers, or developers to suggest refinements or edge case coverage.
AI Lab
100% remote

Freelance Ruby Developer (m/w/d)

For an AI lab we are looking for Ruby Developer to train an AI model (Large Language Model - LLM). You help AI to make sense of the world. As consultant, you may be invited to take part in online projects to train the model in your domain of expertise. This flexible role accommodates both experts seeking part-time engagement (minimum few hours/week) and those interested in full-time opportunities. - Code generation and code review - Prompt evaluation and complex data annotation - Training and evaluation of large language models - Benchmarking and agent-based code execution in sandboxed environments - Working across multiple programming languages (Python, JavaScript/TypeScript, Rust, SQL, etc.) - Adapting guidelines for new domains and use cases - Collaborating with project leads, solution engineers, and supply managers on complex or experimental projects
AI Lab
100% remote
New

Senior Fullstack Developer (m/f/d) incl. APEX, ORACLE DB, SQL, PLSQL

Consolidation of system landscapes. In this context, building a unified roles and permissions concept for the S4 HANA systems and the Solution Managers, for a shared system landscape. Tasks: - Development, testing and deployment, as well as maintenance of the self-developed IT Tiny Tools throughout their entire lifecycle - Development, testing, deployment and management of databases (MS SQL, Oracle, MySQL) and SQL scripts - Implementation of automation for various processes within other IT systems (S4, ESM, BIS, ATSINN) - Software development and implementation of business requirements in Delphi, C# and tools like RPA Blue Prism and Chromium - Planning, coordination, process analysis and implementation of new requirements in the energy sector (e.g. market communication, GPKE, GeLiGas, MsbG, MessEG, EnWG, etc.) advising business units on extending and adapting new functions and features in the IT Tools area (e.g. qualification procedures, feasibility analysis, sampling) - Coordination of setting up new tasks within the Tiny Tools – Windows services, sFTP access, cloud processing, scheduling - Development of new use cases in the Tiny Tools area and new process mappings - Implementation of individual authorization functions in LDAP/domains - Modeling of new business objects using modeling tools - Handling errors and incidents (analysis, resolution, patch creation) in the IT Solution Tiny Tools - Fixing defects, incidents and tasks in SIGMA and liaising with business units (documentation, communication) - Extending configuration files with new properties (JSON) and configuration sets - Implementing enhancements to the import/export interfaces of the various Tiny Tools and their APEX web services - Coordination and execution of development
100% remote

AI Evaluation Consultant (m/w/d)

We are seeking an analytical and technically-minded professional to: - Evaluate AI outputs and processes - Ensure quality, accuracy, and reliability - Identify logical errors, risks, and structural inconsistencies - Provide actionable insights and recommendations to the team Ideal candidates: - Consultants, auditors, analysts, data researchers, or business/technical analysts with strong reasoning skills - Professionals curious about AI, process improvement, and quality evaluation - Problem-solvers who enjoy analyzing complex systems, logic, and scenarios Key Responsibilities: - Lead evaluation of AI outputs and related processes - Review tasks against expected/ideal scenarios; identify gaps and risks - Provide structured, actionable recommendations to engineers, domain experts, and managers - Maintain and improve evaluation guidelines, checklists, SOPs - Suggest new approaches, tools, and processes to enhance AI evaluation
AI Labs
100% remote

Sales Manager for a Media Company (m/f/d)

- Independent marketing of our brand portfolio through innovative licensing, brand, and lifestyle collaborations to create unique brand experiences - Responsibility for defined sectors in the sales team, including strategic development, identifying and approaching target customers, as well as ongoing market and trend analyses - Building new partnerships by winning new licensees and supporting and developing existing license partners - Planning, steering, and controlling the budget for the responsible sectors with a strategic focus - Participating in relevant industry trade shows to pick up trends and acquire potential partners - Adapting marketing materials and proposals to tailor them specifically to individual customer needs - Acting as the interface & primary contact for external sales partners, including assessing and coordinating sales potentials - Promoting effective collaboration between sales and brand management - Maintaining and using the CRM system as well as potential overviews
Media Company
Hamburg, Germany
100% remote

Freelance Java Developer (m/w/d)

For an AI lab we are looking for Java Developer to train an AI model (Large Language Model - LLM). You help AI to make sense of the world. As consultant, you may be invited to take part in online projects to train the model in your domain of expertise. This flexible role accommodates both experts seeking part-time engagement (minimum few hours/week) and those interested in full-time opportunities. - Code generation and code review - Prompt evaluation and complex data annotation - Training and evaluation of large language models - Benchmarking and agent-based code execution in sandboxed environments - Working across multiple programming languages - Adapting guidelines for new domains and use cases - Following project-specific rubrics and requirements - Collaborating with project leads, solution engineers, and supply managers on complex or experimental projects
AI Lab
100% remote

Adobe Experience Cloud Consultant (m/f/d)

The Digital Analytics department uses the Adobe Experience Cloud to implement personalized user experiences. The goal is to increase conversion rates and improve customer experience through targeted personalization and testing. The technical implementation is carried out independently by specialized consultants. - A central part of the tasks includes maintaining the existing implementation within the Adobe Experience Platform. This particularly involves monitoring data and troubleshooting source connectors. - As part of preparing new features for use in the Adobe Experience Platform, requirements and data are first translated into Adobe's Experience Data Model. This includes creating Entity-Relationship Diagrams (ERDs) and contextualizing relevant data. - Based on this, corresponding schemas are set up within the platform and data sets are prepared for further use. - Other tasks include designing and setting up both new activation channels and additional data sources. - Additionally, new business-relevant use cases are developed across the different phases of the customer journey to specifically increase business value. - Creating segments and performing error analyses using targeted SQL queries. - Advising on all newly introduced processing activities, ensuring compliance with applicable data protection regulations, the necessary internal approval processes, and documentation of legal and technical specifics.
Telecommunications
Munich, Germany
100% remote

Fullstack Data Platform Developer & Architect (m/f/d)

We are the agentic data management platform for production and logistics, where AI Agents powered by a domain specific semantic layer clean, prepare and format data, so that ad-hoc business requests that usually take weeks are answered in seconds, enabling fast data-driven decision making. To further shape and scale this product, we are looking for a (senior) freelance Data & Semantic Layer Architect with a strong focus on conceptual and architectural work (not hands-on implementation in this first phase), who will: - design the overall product and solution architecture (semantic layer, data platform, knowledge base, multi-agent workflows, APIs) - define a feature list and solution roadmap for the first product versions - specify an MVP / prototype for the validation phase (scope, tech stack, integrations, risks) - create a high-level effort estimate and team setup (roles, skills, build-vs-buy) - design the core semantic layer (domains, KPIs, metrics logic, data catalog, business rules).
Corporate Venture Studio
Hamburg, Germany
100% remote

Account Manager B2B for a media company (m/f/d)

- You are the central point of contact for our business clients, supporting them by phone and advising them on their individual needs. - With negotiation skills you secure strong deals and ensure that our products reach our B2B customers in the best possible way. - From creating offers to billing, you keep an overview and drive your sales figures forward in a targeted way. - You seize opportunities, follow up on your deals consistently, and achieve measurable results. - Through smart prospecting and strategic networking, you continuously expand your client portfolio and strengthen long-term relationships.
Media Company
Dresden, Germany

Freelance Civil Engineer with Python Experience (m/f/d)

A company is looking for a freelance Civil engineering experts to evaluate AI models. The goal of the project is to assess the performance, accuracy, and reliability of AI models applied in civil engineering contexts. The role involves working closely with the development team to ensure the models meet industry standards and provide actionable insights. Key responsibilities: - Evaluate AI models for civil engineering applications. - Analyze model outputs and provide feedback for improvement. - Collaborate with the development team to ensure alignment with industry standards. - Document findings and recommendations for model optimization. - Conduct tests to validate model performance and reliability.
AI Lab
100% remote

Physicist with Python Experience (m/w/d)

For an AI lab we are looking for phycists with python experience to train an AI model (Large Language Model - LLM). GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as a phycist, you’ll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: - Design original computational physic problems that simulate real research workflows. - Create problems requiring Python programming to solve (using numpy, scipy, sympy). - Ensure problems are computationally intensive and cannot be solved manually within reasonable timeframes (days/weeks). - Develop problems requiring non-trivial reasoning chains. - Base problems on real research challenges or practical applications from physical practice. - Verify solutions using Python with standard libraries. - Document problem statements clearly and provide verified correct answers.
AI Lab
100% remote

Developer for Consent Management Implementation (m/f/d)

To replace the consent layers on the web that were previously provided by third-party CMPs for our international brands, these layers need to be newly implemented so they can be operated and delivered in-house. This requires solid knowledge of Typescript, Vue.js, and classic web technologies (HTML and CSS). The goal is to deliver executable code that implements all requirements and includes automated tests proving correct functionality. What exactly is the scope of the assignment: The main focus of the work is to develop the elements for decision-making on the approach and to implement measures along the designed project path. This specifically includes the following work packages: - Implementation of code - Implementation of executable tests that must pass for delivery, test coverage >= 80% - Creation of documentation for the code - Creation of brand-specific cmp-config files - Creation of a project (including asset management requirements) as a copy of the consent management platform - Removal of netID references - Creation of brand-specific settings and files for custom purposes/vendors - Addition of new brand-specific CSS themes (variable values, logos, etc.) - Inclusion of the required official IAB GVL translations (ES, FR) in the weekly sync with the GVL - Implementation of I18n and preparation of brand-specific data sources - Implementation of PMC2.0 backend usage modules - Implementation of the playout logic - Implementation of the layer initialization process (mode=default and mode=resurface) - CDN upload and release process - Project documentation Project implementation: - The desired result should be written in Typescript and Vue.js, built with Vite, tested with Vitest.
Telecommunications
Karlsruhe, Germany
100% remote

Freelance Cybersecurity Consultant for AI Red Teaming

For an AI lab we are looking for cybersecurity consultants to train an AI model (Large Language Model - LLM). You help AI to make sense of the world. As consultant, you may be invited to take part in online projects to train the model in your domain of expertise. This flexible role accommodates both experts seeking part-time engagement (minimum few hours/week) and those interested in full-time opportunities - Evaluate and red team AI models and agents and machine learning systems for vulnerabilities and safety risks. - Create offline reproducible & auto-evaluable test cases to test safety & capability of AI agents. - Develop and implement automation scripts, custom tools, environments and test harnesses. - Lead or contribute to security research initiatives, especially in AI safety, creating and implementing realistic and challenging attack scenarios for the model. - Advise on cybersecurity best practices and policy implications.
AI Lab
100% remote

Frontend developer to HR platform with Angular experience

Reach out to us if you are interested in working with us on the project.
FRATCH
Munich
90% remote
Sign up to get access to more exciting projects that match your skills and preferences!

Time's up! We are no longer accepting applications.

Junior Project Manager eCare (m/f/d)

Industry
Telecommunication
Areas
Information Technology (IT)
Product Development
Project Management

Project info

  • Period
    28.08.2023 - 31.12.2023
  • Capacity
    from 80%
  • Daily rate
    800 - 960€
  • Location
    Munich, Germany
  • Languages
    Essential:
    • German
      (Advanced)
    Desirable:
    • English
      (Advanced)
  • Remote
    up to 90%

Description

Consulting the subproject management for eCare/Online Selfservices. Performing specific tasks in the eCare area that lead to the development of functions and components by IT and a vendor. eCare means providing a brand-new web portal with self-service/self-administration features for B2B customers. The target group for the product is B2B end customers, ranging from small SMEs to large enterprise clients.

The tasks:

  • Advising the subproject management on all matters related to eCare
  • Providing conceptual advice for software to be built according to state-of-the-art standards for eCare
  • Writing functional/technical descriptions and detailed specifications for required new developments
  • Defining acceptance criteria and supporting the creation of the BRT (Business Readiness Test) test catalog
  • Defining epics and user stories
  • Analyzing and visualizing service and business processes
  • Identifying and highlighting concrete improvement potentials in existing processes
  • Conducting final acceptance tests before go-live

Requirements

  • Knowledge of software development processes (waterfall, agile)
  • Very good knowledge of project management methods and tools (e.g. GPM/IPMA/PMI/PRINCE2) with certification
  • Confident use of Atlassian tools (JIRA, Confluence)
  • Comprehensive market insight and substantial experience in online self-services and their setup and optimization
  • Several years of experience in eCare conceptualization and development of eCare systems
  • Substantial experience with customer service processes, both offline and online