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Junior Project Manager eCare (m/f/d)

Industry
Telecommunication
Areas
Information Technology (IT)
Product Development
Project Management

Project info

  • Period
    28.08.2023 - 31.12.2023
  • Capacity
    from 80%
  • Daily rate
    800 - 960€
  • Location
    Munich, Germany
  • Languages
    Essential:
    • German
      (Advanced)
    Desirable:
    • English
      (Advanced)
  • Remote
    up to 90%

Description

Consulting the subproject management for eCare/Online Selfservices. Performing specific tasks in the eCare area that lead to the development of functions and components by IT and a vendor. eCare means providing a brand-new web portal with self-service/self-administration features for B2B customers. The target group for the product is B2B end customers, ranging from small SMEs to large enterprise clients.

The tasks:

  • Advising the subproject management on all matters related to eCare
  • Providing conceptual advice for software to be built according to state-of-the-art standards for eCare
  • Writing functional/technical descriptions and detailed specifications for required new developments
  • Defining acceptance criteria and supporting the creation of the BRT (Business Readiness Test) test catalog
  • Defining epics and user stories
  • Analyzing and visualizing service and business processes
  • Identifying and highlighting concrete improvement potentials in existing processes
  • Conducting final acceptance tests before go-live

Requirements

  • Knowledge of software development processes (waterfall, agile)
  • Very good knowledge of project management methods and tools (e.g. GPM/IPMA/PMI/PRINCE2) with certification
  • Confident use of Atlassian tools (JIRA, Confluence)
  • Comprehensive market insight and substantial experience in online self-services and their setup and optimization
  • Several years of experience in eCare conceptualization and development of eCare systems
  • Substantial experience with customer service processes, both offline and online