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Head of Customer Service

Industry
Retail
Areas
Customer Service
Sales

Project info

  • Period
    16.04.2023 - 31.10.2023
  • Capacity
    from 90%
  • Daily rate
    800 - 960€
  • Location
    Hamburg, Germany
  • Remote
    0%

Description

  • Customer communication – order queries, troubleshooting, delivery status, shipping
  • Creating a customer experience
  • Establishing and introducing quality standards in customer communication
  • Keeping an eye on upselling & cross-selling

Requirements

  • Strong experience in customer management
  • Experience in a leadership position in this area
  • International experience with customers
  • Strong service orientation and communication skills
  • Excellent German and English skills (C1/C2)
  • Experience in the hotel industry is a plus