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Head of Customer Service
Project info
- Period16.04.2023 - 31.10.2023
- Capacityfrom 90%
- Daily rate800 - 960€
- LocationHamburg, Germany
- Remote0%
Description
- Customer communication – order queries, troubleshooting, delivery status, shipping
- Creating a customer experience
- Establishing and introducing quality standards in customer communication
- Keeping an eye on upselling & cross-selling
Requirements
- Strong experience in customer management
- Experience in a leadership position in this area
- International experience with customers
- Strong service orientation and communication skills
- Excellent German and English skills (C1/C2)
- Experience in the hotel industry is a plus