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Escalation Management Expert (M/F/D)

Industry
Automotive
Areas
Logistics
Quality Assurance (QA)
Supply Chain Management

Project info

  • Period
    01.04.2025 - 30.06.2025
  • Capacity
    from 95%
  • Daily rate
    950 - 1050€
  • Location
    Mexico
  • Languages
    • English
      (Advanced)
      ,
    • Spanish
      (Advanced)
  • Remote
    5 - 10%

Description

  • On-site consultation at supplier locations in Mexico to support escalation measures
  • Analysis and resolution of quality and delivery issues related to data cables and wiring harnesses
  • Implementation and monitoring of corrective actions from factory and logistics audits
  • Support in stabilizing production processes and ensuring adherence to customer requirements
  • Tracking and improving key performance indicators such as rework rates, quality incidents, and delivery performance
  • Coordination between supplier plants and stakeholders to ensure timely issue resolution and risk mitigation
  • Documentation and reporting, including weekly status updates with detailed action tracking

Requirements

  • Several years of experience in the automotive industry, especially in supplier management and production processes
  • In-depth knowledge of wiring harnesses, data cables, and electronic components
  • Experience in quality management, process optimization, and problem-solving methodologies
  • Strong expertise in logistics and supply chain processes, including audits and corrective action implementation
  • Proven ability to analyze, report, and track KPIs to drive sustainable improvements in production and delivery performance