The ProMi Squad (Process Mining) project aims to fully map the end-to-end order process in the portals area with full transparency. Relevant data sources from order placement to activation are consolidated. This holistic view of the process enables the identification of process deviations and optimization opportunities. Key project milestones include connecting the required data sources, building self-service reports, and implementing automated alerts for process deviations. The challenge lies in the technical and business consolidation of heterogeneous systems and data flows to ensure consistent monitoring and control of the order process.
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Service description
- Analyze and document requirements in the omnichannel area using requirement management tools and structured elicitation methods
- Perform business and technical analysis of existing data sources and ETL processes using database tools
- Capture and evaluate existing interfaces between source and target systems based on technical documentation
- Advise on the technical integration of defined data sources into the Celonis environment, considering tools like Celonis EMS, Data Pool, and Data Push API
- Create technical queries and visuals for process representation using platform features (Celonis PQL, Studio)
- Use built-in system functions to visualize and analyze current business processes (via the Celonis Process Explorer)
- Provide business advice on technical interfaces, data provisioning, and system prerequisites