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The project aims to replace an existing Enterprise Identity and Access Management (EIAM) system with a new, more powerful one.
Project description:
Requirements analysis and SLA definition
Identification of technical requirements for IT operations as well as the qualifications and services that must be provided by external partners.
Performance monitoring and quality control
Setup of a monitoring system for real-time oversight
Development and use of specific KPIs and dashboards to assess the technical state of the IT infrastructure and service quality according to customer-defined standards.
Project goals:
Integration, management, and optimization of external partners for the technical rebuild/operation of critical IT infrastructures
Efficient implementation of project goals, service levels, and technical requirements through a clearly defined control strategy.
Service description:
Definition and documentation of requirements for external partners.
Development of a continuous service improvement process for new technical IT solutions and processes.
Technical expertise to cover specific technological and strategic requirements not available within the internal IT organization.
Deliverables:
Stable and high-performance IT infrastructure planning through project-moderated and defined service requirements.
Consulting support for implementing performance control.
Promotion of efficient collaboration between internal teams and external partners by optimizing clearly defined processes and communication channels.
Compliance with technical standards and regulatory requirements to ensure data protection, security, and quality in implementation.
Optimized cost structure through controlled and demand-driven use of external resources.
Technical expertise:
Project management & process optimization:
Soft skills: