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The project aims to replace an existing Enterprise Identity and Access Management (EIAM) system with a new, more powerful system.
Project Description:
Requirements analysis and SLA definition
Identification of technical requirements for IT operations as well as the qualifications and services that must be provided by external partners.
Performance monitoring and quality control
Set up a monitoring system for real-time surveillance
Development and use of specific KPIs and dashboards to assess the technical state of the IT infrastructure and service quality according to customer-defined standards.
Project Objectives:
Integration, management, and optimization of external partners for the technical redevelopment/operation of critical IT infrastructures
With a clearly defined management strategy, project goals, service levels, and technical requirements are implemented efficiently.
Service Description:
Definition and documentation of requirements for external partners.
Development of a continuous service improvement process for new technical IT solutions and processes.
Technical expertise to cover specific technological and strategic requirements not available in the internal IT organization.
Deliverables:
Stable and high-performance IT infrastructure planning through project-moderated and defined service requirements.
Consulting on the implementation of performance control.
Promotion of efficient collaboration between internal teams and external partners through
Optimization of clearly defined processes and communication channels.
Compliance with technical standards and compliance requirements to ensure data protection, security requirements, and quality in implementation.
Optimized cost structure through controlled and demand-driven use of external resources.
Technical Expertise:
Project Management & Process Optimization:
Soft Skills: