Project details
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ServiceNow Middlelayer Developer (m/f/d)
For the further development of a complex ServiceNow platform, a developer specializing in the middlelayer level is sought. The focus is on implementing business logic, integrations, and data processing between the frontend and backend systems.
- **Typical Areas of Responsibility:**
- Design and development of server-side business logic in ServiceNow using Business Rules, Script Includes, and Workflows.
- Design, implementation, and maintenance of REST- and SOAP-based integrations to third-party systems (e.g. SAP, Jira, HR systems) via IntegrationHub or custom scripts.
- Development and optimization of data flows and transformations within the platform.
- Performance analysis and optimization of server-side scripts and database interactions.
- Ensuring platform stability and security through robust and error-resistant coding.
- **Relevant Technologies, Tools or Methods:**
- ServiceNow platform: in-depth knowledge of the Glide API (GlideRecord, GlideSystem), server-side scripting (JavaScript ES5).
- Integrations: IntegrationHub (Spokes), REST/SOAP API Explorer, JSON, XML.
- Automation: Flow Designer, Workflow Editor.
- Development tools: ServiceNow Studio, VS Code with ServiceNow plugins.
- Methodology: Agile (Scrum), use of Update Sets and Application Scopes for deployment.
- **Typical KPIs or Success Metrics:**
- Transaction response times for critical middlelayer processes.
- Error rate for API calls and integrations (< 1%).
- Success rate of automated workflows.
- Code complexity (e.g., measured via SonarQube integration).
- Adoption rate of new functionalities enabled by the middlelayer.
- **Particular Challenges, Risks or Specifics:**
- Complexity of dependencies between various ServiceNow modules and external systems.
- Ensuring scalability with high transaction volumes.
- Debugging asynchronous processes and integrations.
- Adhering to ServiceNow best practices to avoid compromising platform upgradeability ("out-of-the-box" vs. customizing).
- **Concrete Deliverables:**
- Implemented and tested Script Includes and Business Rules.
- Fully configured and documented integrations in IntegrationHub.
- Technical documentation of the developed logic and data flows.
- Completed Update Sets, ready for deployment to the production environment.
- **Lessons Learned / Best Practices:**
- Reusable logic should be encapsulated in Script Includes rather than duplicated across multiple Business Rules.
- Asynchronous Business Rules should be preferred for long-running operations to avoid blocking the user experience.
- The Flow Designer is preferable to the classic Workflow Editor for new automations.
Mendix Low-code Developer (m/f/d)
A company is looking for an experienced Mendix low-code developer to build mobile and web applications using the Mendix low-code development platform.
- Development of mobile and web applications with Mendix
- Creation of interfaces based on templates and components
- Definition of data structures and program logic in Mendix
- Collaboration with clients for requirements definition
Senior Frontend Engineer - Low Code Platform (React, TypeScript, SAP) (m/f/d)
To support the further development of an innovative low-code platform, a highly qualified Senior Frontend Engineer is sought. The platform enables customers to create complex business applications with minimal coding effort, with seamless integration into existing SAP system landscapes being mission-critical.
- Typical responsibilities: Designing, architecting, and implementing sophisticated, reusable frontend components and modules using React & TypeScript. Ensuring high code quality through code reviews, unit tests, and end-to-end tests. Optimizing platform performance for a smooth user experience. Collaborating closely in an agile Scrum team with product owners, UX/UI designers, and backend developers to execute the product roadmap. Connecting to SAP backend systems via REST and OData APIs.
- Relevant technologies/tools: React, TypeScript, React Hooks, state management (e.g. Redux Toolkit, Zustand), SAP Business Technology Platform (BTP), UI5 Web Components, Storybook, Jest, React Testing Library, Cypress, Git, Jira, CI/CD.
- KPIs/success metrics: Time-to-market for new platform features, Lighthouse performance score (>90), component reusability rate, reducing reported frontend bugs by 25% per quarter, user adoption rate.
- Key challenges: Finding the right balance between abstraction (low-code) and flexibility (specific customer requirements). Ensuring scalability and maintainability of the frontend architecture in a rapidly growing product. Guaranteeing compatibility with various SAP system versions.
- Deliverables: Implemented and tested features according to user stories, extended and documented component library (in Storybook), technical architecture documentation, sprint acceptance records.
- Best practices: Applying clean code principles and design patterns (e.g. Atomic Design), establishing a comprehensive testing strategy, proactive communication within the team.
GO (Golang) Project - Full-time - remote
Development and maintenance of backend services in a microservice architecture using Go (Golang) for a technology company.
- Typical tasks: design and implementation of RESTful APIs, database integration (SQL/NoSQL), development of high-performance and scalable microservices, writing unit and integration tests, code reviews, collaboration on architecture and system design, deployment and operation of services in a cloud environment.
- Relevant technologies, tools, or methodologies: Go (Golang), Docker, Kubernetes, AWS/GCP/Azure, PostgreSQL/MongoDB, gRPC, Git, CI/CD pipelines (e.g., with GitLab CI, Jenkins), Prometheus, Grafana.
- Industry-specific KPIs or success metrics: API response times, system availability (uptime), error rate, scalability under load, test code coverage.
- Key challenges, risks, or specifics: ensuring consistency in a distributed system, handling concurrency, performance optimization, managing dependencies between services.
- Concrete examples of deliverables: functional and documented microservices, API documentation (e.g., with Swagger/OpenAPI), configured CI/CD pipelines, unit and integration tests, technical architecture diagrams.
Expert for License Manager, Inventory Server and Integration Manager (m/f/d)
A company is looking for an experienced expert with extensive knowledge in managing License Manager, Inventory Server, and Integration Manager. The goal of the project is to optimize and integrate existing systems and ensure that all processes run efficiently and smoothly.
In this role, the expert will work closely with internal teams to analyze requirements, implement solutions, and monitor the systems.
Key responsibilities:
- Analyze and optimize existing systems (License Manager, Inventory Server, Integration Manager)
- Integrate new processes and tools
- Collaborate with internal teams to analyze requirements
- Ensure system efficiency and security
- Document and train teams
Odoo CRM Expert (m/w/d)
A company in the decentralized ventilation systems sector is looking for an experienced Odoo CRM expert to implement and customize Odoo CRM and the Sales module.
The goal is to map sales processes efficiently and train an internal team member so that she can independently work with the system in the future.
- Setup and customization of Odoo CRM and Sales module
- Development of efficient workflows (Lead → Quotation → Order)
- User roles and permissions management
- Configuration of custom fields, filters, and dashboards
- Assistance with data import
- Training of the internal project team member
Business Analyst for Digitalization in the Insurance Industry (m/f/d)
Typical Tasks:
- Analyze existing insurance processes and identify digitalization potentials
- Gather and document business requirements together with business units
- Develop solution concepts for digital transformation (including process modeling and cost-benefit analyses)
- Act as liaison between business and IT: translate requirements into technical concepts and support implementation
- Support project management in planning and deploying new digital solutions (agile methods such as Scrum/Kanban)
Relevant Tools & Technologies: BPMN modeling tools (e.g., Visio, Signavio), requirements management (Jira, Confluence), knowledge of common insurance IT systems, MS Office
KPIs & Metrics: adherence to project milestones and budgets, reduction of process cycle times, increase in customer satisfaction/user acceptance, reduction of manual efforts through automation
Challenges: aligning diverse stakeholders in the insurance environment (business units, IT, regulatory), integrating new digital solutions into existing legacy systems, handling regulatory requirements and data protection, change management and user acceptance
Deliverables: comprehensive requirement documents and process models, developed business concepts and user stories for IT implementation, defined implementation roadmap, training materials for changed processes
Lessons Learned: early involvement of all stakeholders facilitates the execution of digitalization projects; iterative, agile approaches enable flexible adjustments; deep industry knowledge (products, regulation) is crucial for designing sustainable digital solutions
Snow License Manager Expert (m/f/d)
A company in the automotive sector is looking for an experienced expert in Snow Software components to perform a release migration. The Snow Software components (License Manager, Inventory Server, Integration Manager) are used to manage software licenses and for inventory. The project’s goal is to ensure the security, stability and functionality of the systems by updating to the current version. Experiences from the last comparable update should be incorporated into the planning. The role includes planning, execution and follow-up of the release migration, including the creation of a migration plan, coordination with stakeholders, execution of functional tests and documentation of all measures. Key responsibilities: - Creation of a migration plan for test and production environments - Identification and documentation of all necessary steps, resources and dependencies - Coordination of downtime windows with relevant stakeholders - Execution of updates during agreed downtime - Ensuring error-free installation of the new versions - Execution of functional tests and error analysis - Documentation of all measures and preparation of a final report - Handover to operations including lessons learned
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Consultant for Process Management and Data Analysis (m/w/d)
A company is seeking support for a project aimed at transparently mapping the overall ordering process in the Portals area. The goal is to combine relevant data sources from order to activation to enable a holistic view of the end-to-end process. This should facilitate the identification of process deviations and optimization potentials.
Key project milestones include connecting the required data sources, building self-service reports, and implementing automated alerts for deviations in the process flow. The challenge lies in the technical and professional integration of heterogeneous systems and data flows to ensure consistent monitoring and control of the ordering process.
- Analysis and documentation of requirements in the Omnichannel area using requirements management tools and structured collection methods
- Professional and technical analysis of existing data sources and ETL processes using database tools
- Recording and evaluation of existing interfaces between source and target systems based on technical documentation
- Consulting on technical integration of defined data sources into the Celonis environment considering the tools used (Celonis EMS, Data Pool and Data Push API)
- Creation of technical queries and representations for process visualization based on provided platform functions (Celonis PQL, Studio)
- Use of system-side functions for visualization and analysis of existing business processes (via Celonis Process Explorer)
- Professional consulting on technical interfaces, data provision and systemic requirements
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Celonis Process Analyst (m/f/d)
The ProMi Squad (Process Mining) project aims to transparently map the end-to-end order process in the portals area. Relevant data sources from ordering to activation are consolidated for this purpose. The holistic view of the end-to-end process enables the identification of process deviations and optimization potentials. Key milestones of the project are the integration of the required data sources, the development of self-service reports, and the implementation of automated alerts for deviations in the process flow. The challenge lies in the technical and functional integration of heterogeneous systems and data streams to ensure consistent monitoring and control of the order process.
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Service description
- Analysis and documentation of requirements in the omnichannel area using requirements management tools and structured elicitation methods
- Functional and technical analysis of existing data sources and ETL processes using database tools
- Recording and evaluation of existing interfaces between source and target systems based on technical documentation
- Consulting on the technical integration of defined data sources into the Celonis environment, taking into account the tools used (Celonis EMS, Data Pool, and Data Push API)
- Creation of technical queries and representations for process visualization based on the provided platform functions (Celonis PQL, Studio)
- Use of system functions for visualization and analysis of existing business processes (via the Celonis Process Explorer)
- Functional consulting on technical interfaces, data provisioning, and system prerequisites
(Senior) Cloud Data Engineer (m/f/d) with focus on Azure
Design and development of a modern data platform in the Azure Cloud for an e-commerce company. Implementation of scalable data pipelines and a Lakehouse architecture.
- **Typical responsibilities:**
- Design and implementation of ETL/ELT processes with Azure Data Factory/Databricks.
- Setup and management of data infrastructure (Data Lake, Synapse).
- Development of data models and ensuring data quality.
- Automation of deployments using IaC (Terraform).
- Performance tuning and coordination with stakeholders.
- **Relevant technologies, tools & methods:**
- Azure Data Factory, Synapse, Databricks, Data Lake Storage.
- Apache Spark, Delta Lake.
- Python (PySpark), SQL.
- Terraform, Azure DevOps.
- **Typical KPIs & success metrics:**
- Data latency, pipeline uptime (>99.9%), query performance, cost efficiency.
- **Key challenges & risks:**
- High data volumes, GDPR compliance, prevention of data silos.
- **Deliverables:**
- Production-ready data pipelines, structured data lake/warehouse, IaC scripts, technical documentation.
Embedded Linux Engineer (m/w/d)
A company is seeking a skilled Embedded Linux Engineer to support the rollout and commissioning of new hardware modules at a leading technology manufacturer. The role involves hardware-related software development, device driver programming, and direct troubleshooting with hardware teams on-site. Typical project responsibilities:
- Develop and adapt Linux device drivers for custom hardware modules
- Kernel customization, system integration and performance optimization of Embedded Linux systems
- Conduct unit and integration tests on target hardware
- Work closely with hardware development for debugging and failure analysis
- Document software architectures and implementations for internal knowledge transfer
- Support the deployment of the modules in production environments
Key technologies/tools/methodologies:
- Embedded Linux (Yocto/Buildroot), C/C++, shell scripting
- Debugging tools: JTAG, gdb, logic analyzers
- Version control (Git), CI/CD for embedded projects
KPIs/Success Metrics:
- On-time commissioning of modules, system uptime/MTBF, error rate in field use, stability under resource constraints
Special challenges/risks:
- Hardware/software integration under time pressure, managing resource limitations on embedded devices
Deliverables:
- Ready-to-use hardware modules with tested Linux firmware
- Complete project and code documentation, transfer of know-how to client teams
Lessons Learned/Best Practices:
- Intensive cross-team collaboration, early integration testing, automated regression testing and code reviews
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Technischer Redakteur (m/w/d)
Ein Unternehmen sucht einen erfahrenen Technischen Redakteur, der für die Erstellung und Verwaltung von Datenblättern, Produktbroschüren und Katalogen verantwortlich ist.
Diese Dokumente sind entscheidend für den Vertrieb, rechtsverbindlich und Teil der internen Qualitätssicherung. Die Produktbroschüren präsentieren die wesentlichen Produktmerkmale und den Kundennutzen, während die Datenblätter detaillierte Spezifikationen enthalten.
Die Rolle umfasst die eigenverantwortliche Steuerung und Überwachung sämtlicher Korrektur- und Abstimmprozesse bis zur finalen Freigabe sowie die Sicherstellung der definierten Qualitäts- und Freigabeprozesse gemäß den Unternehmensrichtlinien. Zudem ist die Ablage der finalen Daten in den entsprechenden Systemen wie Promo-Office-Datenbank, PDM und Internet-CMS erforderlich.
- Erstellung von Datenblättern, Produktbroschüren und Katalogen gemäß den Vorgaben.
- Aufbereitung der Daten für die Druckproduktion und ISO-konforme Ablage im Produktmanagement-System.
- Steuerung der versionierten Dokumente für Druckproduktion und Veröffentlichung in Online-Medien.
- Sicherstellung der definierten Qualitäts- und Freigabeprozesse.
- Ablage der finalen Daten in den entsprechenden Systemen.
Business Analyst - Securities Trading (m/f/d)
A company is looking for an experienced Business Analyst who, within a squad, assumes the business product perspective and advises the Squad Owner (Product Owner) to maximize value creation and continuously integrate the customer and market perspectives. The Business Analyst will monitor market requirements, liaise with customers and partners, maintain the squad backlog, and ensure the business quality of the deliverables.
The position requires independent cross-functional analysis and coordination of business requirements directly with business units, squad owners, technical departments and product management.
- Advising the Squad Owner regarding the squad's (sub-)products and services, including technical components.
- Supporting business aspects from concept and design through to market launch and maintenance according to the life-cycle process.
- Coordinating and verifying ideas and requirements, as well as assisting with the creation of user stories and maintenance of the squad backlog.
- Shaping a customer-centric squad vision, coordinated roadmap and release plan in alignment with corporate objectives.
- Conducting innovation work and product-specific market monitoring to ensure competitiveness.
- Ensuring stable operations in accordance with agreed service level agreements and regulatory requirements.
- Preparing requirement specifications, documents and service descriptions as part of product definition.
- Closely coordinating architecture and refactoring topics with architecture roles.
- Ensuring the business and non-functional quality of deliverables by creating and executing test cases.
PLC Programmer for SIMATIC and CODESYS (m/f/d)
An experienced PLC programmer is sought for an internationally active special machine manufacturer to implement demanding automation projects. The focus is on new programming and commissioning of controllers.
- Typical tasks: Development, testing and documentation of PLC software for new installations with Siemens SIMATIC S7 (TIA Portal) and/or CODESYS V3. Creation and adaptation of HMI visualizations (e.g. with WinCC Unified, TwinCAT HMI). Commissioning of machines and systems on site at the customer (including I/O checks, configuration of fieldbus systems such as Profinet/EtherCAT, function tests). Systematic troubleshooting and optimization of existing systems. Technical support for customer service.
- Relevant technologies/tools: Siemens TIA Portal, SIMATIC S7-1500, CODESYS V3, Beckhoff TwinCAT, WinCC, various fieldbus configurators, EPLAN P8 (reading circuit diagrams).
- KPIs/success metrics: adherence to development and commissioning schedules, reduction of commissioning time through high software quality, machine cycle time and availability (OEE), customer satisfaction after commissioning.
- Special challenges: integration of hardware and software components from different manufacturers. Working under time pressure during on-site commissioning. Ensuring functional machine safety (safety PLC) according to standards (e.g. ISO 13849-1).
- Deliverables: fully functional, fully documented PLC programs, final HMI projects, signed commissioning and acceptance protocols, creation or supplementation of operating manuals.
- Best practices: structured programming according to standards (e.g. IEC 61131-3), modular and reusable software blocks, consistent version control of code (e.g. in Git).
Customer Service Expert Energy Industry (m/f/d)
- Execution and handling of switch processes (supplier change, new set-up, move-in/move-out)
- Independent handling of clarification cases, including analysis of rejection reasons and follow-up processing
- Support in market communication and related areas (e.g., meter reading, billing) at a minimum of 2nd-level proficiency
- Ensuring smooth workflows within energy industry processes
Expert in Cadastral Surveying and AI (m/f/d)
A company is looking for an expert with extensive professional expertise in cadastral surveying in North Rhine-Westphalia. The project aims to optimize the business processes of cadastral authorities and incorporate scientific findings from the fields of geodesy and artificial intelligence to develop innovative solutions.
The role requires a combination of hands-on experience, scientific work and the ability to analyze and improve complex processes.
Key responsibilities:
- Analysis and optimization of the business processes of cadastral authorities in NRW
- Application of scientific findings from geodesy and artificial intelligence
- Development and implementation of innovative solutions
- Collaboration with interdisciplinary teams
- Preparation of reports and presentations for stakeholders
Technical Draftsperson / Technical Product Designer / Technician (m/f/d)
On behalf of a leading medical technology company, an experienced technical draftsperson or product designer is sought for creating and maintaining technical documentation and design drawings.
- **Typical areas of responsibility:**
- Creation of standards-compliant 2D manufacturing drawings and 3D models of components and assemblies using CAD software.
- Detailing and dimensioning of designs with consideration of form and positional tolerances.
- Creation and management of parts lists and technical documents in the PDM/PLM system (e.g. SAP ECTR).
- Implementation of change requests on existing drawings and documentation.
- Close collaboration with the development and production departments to ensure manufacturability.
- **Relevant technologies, tools or methods:**
- CAD systems: Siemens NX, SolidWorks, CATIA V5, Autodesk Inventor (depending on client system)
- PDM/PLM systems: SAP ECTR, Teamcenter, Windchill
- Standards: In-depth knowledge of relevant ISO and DIN standards for technical drawings, especially in regulated environments.
- ERP systems: SAP S/4HANA
- **Typical KPIs or success metrics:**
- On-time delivery of drawings and documents.
- Error rate in technical documentation (number of necessary revision cycles).
- Compliance with internal and external design and documentation standards.
- Efficiency in implementing changes (lead time).
- **Key challenges, risks or specifics:**
- High demands for accuracy and completeness of documentation due to stringent regulatory requirements in medical technology (MDR).
- Traceability of changes must be seamless (version control).
- Complexity of components to be designed (e.g. freeform surfaces, complex assemblies).
- Close coordination with various stakeholders (development, procurement, quality assurance, production).
- **Concrete deliverables:**
- Approval-ready 2D manufacturing drawings and 3D CAD models.
- Complete and released parts lists in the ERP system.
- Updated technical product documentation.
- Change logs.
- **Lessons learned / best practices:**
- A clear and standardized template management accelerates the creation process significantly.
- Regular alignment meetings with production can prevent costly errors early on.
- Careful maintenance of master data in the PDM/PLM system is the basis for efficient collaboration.
Consultant / IT Architect for IT Solution Design in RDBMS (m/f/d)
For a client in the IT sector, we are looking for an experienced IT architect with a focus on relational database management systems (RDBMS) to take responsibility for the solution design of a new data-intensive application.
- **Typical areas of responsibility:**
- Analysis of existing system landscapes and gathering of business and technical requirements for data storage.
- Design and conception of a scalable, highly available, and secure RDBMS architecture (e.g., based on PostgreSQL, Oracle, or MS SQL Server).
- Creation and optimization of data models (physical, logical) and definition of data flows.
- Advising the development team on the implementation of database structures, stored procedures, and queries.
- Planning and support of data migration strategies from legacy systems.
- Definition of standards for backup, recovery, and disaster-recovery scenarios.
- **Relevant technologies, tools, or methods:**
- RDBMS: PostgreSQL, Oracle, MS SQL Server, MySQL/MariaDB
- Cloud platforms: AWS RDS, Azure SQL, Google Cloud SQL
- Modeling tools: ER/Studio, Sparx Enterprise Architect, draw.io
- DevOps & IaC: Terraform, Ansible, Jenkins for automating DB deployments
- Monitoring: Prometheus, Grafana, specialized DB monitoring tools (e.g., pgAdmin, Oracle Enterprise Manager)
- **Typical KPIs or success metrics:**
- System availability and uptime (> 99.95 %)
- Response times for critical database queries (< 200ms)
- Compliance with RTO/RPO targets (Recovery Time/Point Objective)
- Scalability: performance under load simulation (e.g., 2x user growth)
- Reduction of database operational costs through optimized design.
- **Key challenges, risks, or specifics:**
- Ensuring data consistency and integrity in distributed systems.
- Managing schema changes in production (zero-downtime deployments).
- Balancing normalization and performance optimization (denormalization).
- Securing sensitive data in accordance with GDPR and other compliance requirements.
- **Concrete deliverables:**
- Final solution architecture document for the database solution.
- Implemented and approved data model.
- Proof of concept for critical non-functional requirements (e.g., high availability).
- Migration plan and test protocols.
- **Lessons learned / best practices:**
- Early involvement of development and operations teams is essential.
- Automated tests for database schema changes prevent regression issues.
- Consider security-by-design from the outset, not as an add-on.
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TECH Senior Project Manager (m/f/d) (9685)
## Service Description without Personal Reference
- **IT Project Management**: Creation of software rollout and migration plans for the bi-monthly releases of the MDOI application based on Blueplanet, taking into account all relevant dependencies using JIRA and stakeholder management
- **Design Management**: Planning and creation of all relevant designs as well as their review in the Multi Domain Orchestration and Inventory (MDOI) tool for the Transport Networks sub-area, serving as implementation documentation of requirements using JIRA and Confluence
- **Stakeholder Management**: Development and execution of communication measures regarding software changes based on the created designs, verification that the requirements are fully covered by the designs, including the preparation of documentation for management using Microsoft Outlook, Microsoft Teams, and JIRA
QA Specialist – Digital Implementation
As part of a digitization initiative, software quality will be ensured and improved through modern testing, analysis and review methods.
The goal is to increase development quality and efficiency through strategic measures and coaching.
- Definition, monitoring and improvement of test coverage strategies for critical software components.
- Organization and execution of code reviews in compliance with coding standards, architectural and security requirements.
- Setup, execution and evaluation of SonarQube analyses as well as coordination of the remediation of technical debt and security vulnerabilities.
- Training and support of developers in Clean Code, TDD and CI/CD practices.
- Assessment and continuous advancement of QA processes, tools and metrics.
Frontend developer to HR platform with Angular experience
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ServiceNow Middlelayer Developer (m/f/d)
Industry
Information Technology (IT)
Area
Information Technology (IT)
Project info
- Period07.07.2025 - 07.10.2025
- Capacityfrom 90%
- Daily rate760 - 1000€
- LocationCologne, Germany
- Languages
- German(Native),
- English(Advanced)
- German
- Remote10 - 30%
Description
For the further development of a complex ServiceNow platform, a developer specializing in the middlelayer level is sought. The focus is on implementing business logic, integrations, and data processing between the frontend and backend systems.
Typical Areas of Responsibility:
Design and development of server-side business logic in ServiceNow using Business Rules, Script Includes, and Workflows.
Design, implementation, and maintenance of REST- and SOAP-based integrations to third-party systems (e.g. SAP, Jira, HR systems) via IntegrationHub or custom scripts.
Development and optimization of data flows and transformations within the platform.
Performance analysis and optimization of server-side scripts and database interactions.
Ensuring platform stability and security through robust and error-resistant coding.
Relevant Technologies, Tools or Methods:
ServiceNow platform: in-depth knowledge of the Glide API (GlideRecord, GlideSystem), server-side scripting (JavaScript ES5).
Integrations: IntegrationHub (Spokes), REST/SOAP API Explorer, JSON, XML.
Automation: Flow Designer, Workflow Editor.
Development tools: ServiceNow Studio, VS Code with ServiceNow plugins.
Methodology: Agile (Scrum), use of Update Sets and Application Scopes for deployment.
Typical KPIs or Success Metrics:
Transaction response times for critical middlelayer processes.
Error rate for API calls and integrations (< 1%).
Success rate of automated workflows.
Code complexity (e.g., measured via SonarQube integration).
Adoption rate of new functionalities enabled by the middlelayer.
Particular Challenges, Risks or Specifics:
Complexity of dependencies between various ServiceNow modules and external systems.
Ensuring scalability with high transaction volumes.
Debugging asynchronous processes and integrations.
Adhering to ServiceNow best practices to avoid compromising platform upgradeability ("out-of-the-box" vs. customizing).
Concrete Deliverables:
Implemented and tested Script Includes and Business Rules.
Fully configured and documented integrations in IntegrationHub.
Technical documentation of the developed logic and data flows.
Completed Update Sets, ready for deployment to the production environment.
Lessons Learned / Best Practices:
Reusable logic should be encapsulated in Script Includes rather than duplicated across multiple Business Rules.
Asynchronous Business Rules should be preferred for long-running operations to avoid blocking the user experience.
The Flow Designer is preferable to the classic Workflow Editor for new automations.
Requirements
- Several years of experience in development on the ServiceNow platform.
- Proven expertise in server-side JavaScript and the ServiceNow API.
- Solid experience in connecting third-party systems via REST/SOAP.
- Must-haves: ServiceNow Certified Application Developer (CAD) certification, analytical thinking skills, independent and precise working style.
- Nice-to-haves: experience with ServiceNow IntegrationHub, knowledge in IT Service Management (ITSM) or other ServiceNow modules (ITOM, HRSD), experience with performance analysis tools.
- Personality: problem-solver mentality, good communication skills for coordination with architects and frontend developers, attention to detail.
English
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