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Time's up! We are no longer accepting applications.
Service Quality Manager (m/f/d) - Banking
Project info
- Period14.08.2023 - 13.02.2024
- Capacityfrom 90%
- Daily rate760 - 840€
- LocationDüsseldorf, Germany
- Remoteup to 70%
Description
- Advice on compliance with IT Service Management processes according to ITIL
- Advising application managers and developers on process compliance
- Responsibility for classifying changes and major changes
- Reviewing change requests
- Supporting the incident process (e.g., troubleshooting, classification, documentation, process compliance, etc.)
Requirements
- Experience with agile methods
- Knowledge of DevOps and software development processes
- Very good/solid knowledge of ITIL process steps
- Excellent German and English skills (interaction with London and Paris)