Project details
Recommended projects
Business Analyst – SAP S/4HANA Output Management (m/f/d)
Senior Project Manager Customer Interaction
Freelance Project Manager / Product Owner for Point Of Sale App
Salesforce Service Cloud / Field Service Consultant (m/f/d)
Project Manager Brand Guardianship (m/f/d)
IT Project Manager ServiceNow (Senior)
Project Manager/Account Manager (Senior to Director) (m/f/d)
Project Manager Magazines / Magazine Production (m/f/d)
ERP-Transformation Manager (m/w/d)
CRM Manager (m/f/d)
ITSM Specialist BIA/BCM (m/f/d)
Project Partner Sales Manager (m/f/d) / Financial Services / ISV
AI Agent Evaluation Analyst (m/w/d)
SAP FI/CO Consultant (m/f/d) – Focus SAP R/3 - S/4HANA Transition
SAP IBP Stream Lead/ Senior Consultant (f/m/d)
Freelance Ruby Developer (m/f/d)
Senior Regulatory Compliance Expert (FDA Inspection Preparation) (m/f/d)
Evaluation Scenario Writer (m/w/d)
Adobe Experience Cloud Consultant (m/f/d)
Fullstack Engineer (m/f/d)
AI Evaluation Consultant (m/w/d)
Fullstack Data Platform Developer & Architect (m/f/d)
Quality Compliance Auditor (GCP/GCLP/GVP) (M/W/D)
Infor AS Consultant (m/f/d)
MCP & Tools Python Developer (m/w/d)
Sales Manager for a Media Company (m/f/d)
Keycloak / IAM Specialist (m/f/d)
Senior Storage Specialist NAS/NetApp (m/f/d)
Senior Data Architect (m/f/d)
Data Engineer (m/f/d)
Frontend developer to HR platform with Angular experience
Time's up! We are no longer accepting applications.
Senior Project Manager for e/Self-Care Solution (m/f/d) (9400)
Project info
- Period01.04.2025 - 30.06.2025
- Capacityfrom 95%
- Daily rate750 - 800€
- LocationMunich, Germany
- Languages
- German(Advanced),
- English(Advanced)
- German
- Remotefrom 95%
Description
The background of this assignment lies in optimizing the customer experience in the eCare area. The goal is to ensure seamless support across all channels, delivering both a high resolution rate and maximum customer satisfaction. At the same time, the digitization of relevant customer processes should be driven forward consistently, including by designing and further developing a new navigation concept.
Definition of the Selfcare 360 Degree epic within feature planning as part of project management, including rebuilding the old CMS structure, focusing on multi-subscriber, resolution rate, and customer processes
Blueprinting all eCare features from the closed service area, Usage Monitor, billing, and roaming usage from the Inlife Tribe, focusing on the #Customer Journey and comprehensive #analysis of requirements.
Expert advice to the B2C area in defining, creating, and evaluating complex business and technical requirements, taking time, quality, and budget into account
Prioritization of features and determination of the implementation sequence
Designing a navigation structure for prepaid and postpaid mobile tariffs
Project-related consulting for consistent implementation of white label content for the different brands
Consulting the Epic Owner for Selfcare 360 degree view.
Error analysis, #testing, design, and functional description of the future service offering, especially considering multi-subscribers
Progress reporting as well as identifying and solving challenges and issues
Reviewing and targeted adjustment of the epic based on current requirements and progress
Documenting processes using Jira and Confluence
Requirements
Must-have Skills:
- Stakeholder Management
- Project Management
- Quality Management
- Agile Methodology
- Jira
- Requirements Management
- German
- English
- Customer Journey
- Customer Service Processes
- Concept Design
- Analysis
Nice-to-have Skills:
- Backlogs
- User Stories
- Business Informatics
- Computer Science
- Scrum
- Confluence
- Microsoft Office
- Cloud Computing