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Senior Operations & Fulfillment Project Lead / COO (m/w/d)

Industry
Retail
Areas
Operations
Project Management
Supply Chain Management

Project info

  • Period
    01.12.2023 - 31.03.2024
  • Capacity
    from 90%
  • Daily rate
    1000 - 1200€
  • Location
    Frankfurt, Germany
  • Languages
    • German
      (Advanced)
      ,
    • English
      (Advanced)
  • Remote
    up to 95%

Description

Our client a leading sleep e-commerce brand, recognized for its award-winning, ergonomically designed mattress and bed essentials is looking for a Senior Operations & Fulfillment Project Lead (m/w/d).

  • Oversee and manage the end-to-end operations and fulfillment processes.
  • Coordinate with suppliers, logistics partners, and internal teams to ensure timely and accurate product deliveries.
  • Implement and optimize operational strategies to enhance efficiency and reduce costs.
  • Lead cross-functional projects aimed at improving fulfillment speed and accuracy.
  • Analyze operational data to identify bottlenecks and areas for improvement.
  • Collaborate with customer service teams to address and resolve any fulfillment-related issues or complaints.
  • Stay updated with industry best practices and introduce innovative solutions to enhance the fulfillment process.
  • Manage and mentor a team, ensuring they are trained and equipped to meet operational targets.
  • Coordinate with the product team to ensure inventory levels are maintained and replenished as needed.
  • Report on operational performance metrics and provide insights to senior management.

Requirements

  • Proven experience in operations, logistics, or fulfillment roles.
  • Experience in scaling up operations in a scale-up is a plus.
  • Strong analytical and problem-solving skills.
  • Ability to lead and manage cross-functional teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.