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Senior Operations & Fulfillment Project Lead / COO (m/f/d)
Industry
Retail
Areas
Operations
Project Management
Supply Chain Management
Project info
- Period01.12.2023 - 31.03.2024
- Capacityfrom 90%
- Daily rate1000 - 1200€
- LocationFrankfurt, Germany
- Languages
- German(Advanced),
- English(Advanced)
- German
- Remoteup to 95%
Description
Our client, a leading sleep e-commerce brand recognized for its award-winning, ergonomically designed mattress and bed essentials, is looking for a Senior Operations & Fulfillment Project Lead (m/f/d).
- Oversee and manage the end-to-end operations and fulfillment processes.
- Coordinate with suppliers, logistics partners, and internal teams to ensure timely and accurate product deliveries.
- Implement and optimize operational strategies to enhance efficiency and reduce costs.
- Lead cross-functional projects aimed at improving fulfillment speed and accuracy.
- Analyze operational data to identify bottlenecks and areas for improvement.
- Collaborate with customer service teams to address and resolve any fulfillment-related issues or complaints.
- Stay updated with industry best practices and introduce innovative solutions to enhance the fulfillment process.
- Manage and mentor a team, ensuring they are trained and equipped to meet operational targets.
- Coordinate with the product team to ensure inventory levels are maintained and replenished as needed.
- Report on operational performance metrics and provide insights to senior management.
Requirements
- Proven experience in operations, logistics, or fulfillment roles.
- Experience in scaling up operations in a scale-up is a plus.
- Strong analytical and problem-solving skills.
- Ability to lead and manage cross-functional teams.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
English
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