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Reach out to us if you are interested in working with us on the project.
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Senior Customer Service Expert (m/f/d)

Industry
Telecommunication
Area
Customer Service

Project info

  • Period
    09.01.2023 - 01.03.2023
  • Capacity
    50 - 80%
  • Daily rate
    760 - 880€
  • Location
    Cologne, Germany
  • Remote
    up to 70%

Description

  • Support the customer service assessment

  • Conduct interviews with customer contacts during an assessment

  • Write reports

  • Identify & evaluate measures

  • Create PPT presentations

  • Deliver presentations to management

Requirements

  • Expert in customer service with at least 5 years of relevant experience, as a consultant or in an internal role

  • Expertise in quantitative analysis & management of a customer service organization is essential

  • Knowledge of industry-standard metrics and benchmarks required

  • Technology experience in a customer service environment

  • Resilient and communicative at senior management level