Project details
Recommended projects
Vibe Coding Web Scraping Expert (m/f/d)
Senior Project Manager Customer Interaction
ERP Transformation Manager (m/f/d)
Area Product Manager (m/f/d)
Freelance Product Owner for Point Of Sale App
AI Evaluation Consultant (m/w/d)
Project Manager (Project Control Focus) (m/f/d)
Infor AS Consultant (m/f/d)
Interim Staff Product Manager (m/w/d)
AI Consultants - Data Science (m/w/d)
Tax Strategy Consulting
Financial Accountant (m/f/d)
Interim Accounting Lead / Head Of (m/f/d)
Construction Manager according to LBO - Civil and MEP (m/f/d)
Auditor – FSC® and PEFC Chain of Custody (m/f/d)
Social Compliance Auditor (m/f/d)
ISO 20121 Auditor (w/m/d)
Expert in process automation for law firm environments (m/f/d)
Management Consultant (Senior Level) (m/w/d)
Safety and Health Protection Coordinator (SiGeKo) and Safety Specialist (SiFa) (m/f/d)
Control Systems Technician / Control Systems Specialist (m/f/d)
Development of TM1 Planning Analytics and Interfaces (m/f/d)
Java IT Architect (m/f/d)
IT Project Manager ISO 27.001 - Gap Closure (m/f/d)
Cyber Security Consultant – Product Security & Regulatory Compliance (f/m/d)
Senior Cloud Developer TypeScript (m/f/d)
Data Engineer (m/f/d)
Evaluation Scenario Writer (m/w/d)
Commissioning & Qualification (C&Q) Engineer (m/f/d)
Quality Compliance Auditor (GCP/GCLP/GVP) (M/W/D)
Frontend developer to HR platform with Angular experience
Time's up! We are no longer accepting applications.
Senior Customer Service Expert (m/f/d)
Project info
- Period09.01.2023 - 01.03.2023
- Capacity50 - 80%
- Daily rate760 - 880€
- LocationCologne, Germany
- Remoteup to 70%
Description
Support the customer service assessment
Conduct interviews with customer contacts during an assessment
Write reports
Identify & evaluate measures
Create PPT presentations
Deliver presentations to management
Requirements
Expert in customer service with at least 5 years of relevant experience, as a consultant or in an internal role
Expertise in quantitative analysis & management of a customer service organization is essential
Knowledge of industry-standard metrics and benchmarks required
Technology experience in a customer service environment
Resilient and communicative at senior management level