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Time's up! We are no longer accepting applications.
Senior Consultant (m/f/d) for Provisioning
Project info
- Period17.04.2023 - 31.10.2023
- Capacityfrom 80%
- Daily rate880 - 1000€
- LocationMunich, Germany
- Remoteup to 90%
Description
Omnichannel is a business model that links all touchpoints with various customers to create a consistent customer experience. A commission and incentive model for all employees was implemented in 2020, and starting on 01.10.23 a new commission model will be introduced to strengthen the team’s results focus and motivation and to reward high customer satisfaction.
Support is needed for this initiative by a Senior Consultant with proven experience in commission and compensation mechanisms in the telecommunications sector.
- Designing and co-creating a new commission model through implementation & roll-out for Omnichannel employees
- Developing and considering new ideas & approaches as incentives and rewards, e.g., involving the physical channels in an online customer transaction or channel transition
- Project management including stakeholder management
- Revising various systems and mechanisms for provisioning and commission calculation
- Close collaboration with the works council, including consideration of individual employee contracts
Requirements
- Several years of experience (5-10 years) in designing and managing commission models in sales channels
- Omnichannel management experience
Nice to have:
- Experience in telecommunications
- Experience working with the works council