The service should cover consulting, customizing, programming, support for implementations and execution of updates/upgrades for the modules mentioned above, in particular:
- Support services in the existing SAP system:
- Support for errors or issues (problem solving), including debugging and documentation
- Support in conducting key user and end user trainings
- Technical and functional support for applying support packages
- General functional and technical consulting services in the SAP environment
- Support in preparing feasibility studies in the SAP environment
- Support in system analysis, e.g. to identify optimization potentials, including analysis of master and transaction data
- Adaptation and go-live of new functions
- Ongoing adjustments to legal, collective bargaining and software-technical changes
- Analysis and coordination of requirements in direct contact with customers
- Support for SAP upgrades
- Documentation of implemented changes and adaptations including specification of required authorizations
- Execution and documentation of test runs and evaluation of test results using the SAP Solution Manager
- Support in the further development of the mentioned modules, including the go-live of new functions, taking integration requirements into account, including corresponding documentation
- Additional support and assistance services, trainings, supplementary consulting in the SAP environment, etc.
- Support in project management during the implementation of the services listed
- Identifying and documenting interface issues, including breakdown of one or more solutions and presentation of advantages and disadvantages
- Notes on important insights that arise additionally during service delivery, especially on special risks from service delivery, the current system status or other causes. Notes on obvious system optimization possibilities or important side effects resulting from service delivery, e.g. during upgrades. These notes should be brief and concise
- Consulting on technology migration to S/4HANA.