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Project Manager Customer Service Processes (m/f/d) (9398)

Industry
Telecommunication
Areas
Customer Service
Information Technology (IT)
Project Management

Project info

  • Period
    01.04.2025 - 30.06.2025
  • Capacity
    from 95%
  • Daily rate
    750 - 800€
  • Location
    Munich, Germany
  • Languages
    • German
      (Advanced)
      ,
    • English
      (Advanced)
  • Remote
    from 95%

Description

  • Analysis of existing requirements and systems in the #Salesforce area and related processes

  • Detailed analysis, design, and functional description of the future tariff portfolio, #EECC requirements

  • Creation of functional descriptions, MVPs, mockups, and click dummies to support blueprinting and development processes.

  • Documentation of processes and technical requirements in the #ira tool and Confluence.

  • Enabling internal teams to use the provided tools and systems through clear documentation and tailored knowledge transfer.

  • Advising the Inlife tribe on solution approaches within Salesforce, especially for the technical and process implementation of customer support processes

  • Advising on connecting external solutions to Salesforce, the USU Knowledge Base.

  • Subject-matter #consulting of the B2C area in defining, creating, and evaluating complex business and technical requirements, considering time, quality, and budget

  • Coordination of external requirement and delivery units.

  • Checking the correct configuration and functionality of implemented systems, Salesforce Lightning and Omniscript.

  • Professional advice on further development and optimization of processes and systems.

  • Functional description and specification of new tariffs, options, and packs.

  • Advice on configuring test cards for different use cases.

Requirements

Must-have Skills:

  • Experience in stakeholder management
  • Knowledge in quality management
  • Confident use of agile methods
  • Experience with Jira
  • Skills in requirements management
  • Experience with Salesforce
  • Consulting experience

Nice-to-have Skills:

  • Experience with backlogs and user stories
  • Background in business informatics or computer science
  • Knowledge of Scrum
  • Experience with Confluence
  • Confident use of Microsoft Office
  • Knowledge in cloud computing
  • Skills in data analysis