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Time's up! We are no longer accepting applications.
Project Manager Customer Service Processes (m/f/d) (9398)
Project info
- Period01.04.2025 - 30.06.2025
- Capacityfrom 95%
- Daily rate750 - 800€
- LocationMunich, Germany
- Languages
- German(Advanced),
- English(Advanced)
- German
- Remotefrom 95%
Description
Analysis of existing requirements and systems in the #Salesforce area and related processes
Detailed analysis, design, and functional description of the future tariff portfolio, #EECC requirements
Creation of functional descriptions, MVPs, mockups, and click dummies to support blueprinting and development processes.
Documentation of processes and technical requirements in the #ira tool and Confluence.
Enabling internal teams to use the provided tools and systems through clear documentation and tailored knowledge transfer.
Advising the Inlife tribe on solution approaches within Salesforce, especially for the technical and process implementation of customer support processes
Advising on connecting external solutions to Salesforce, the USU Knowledge Base.
Subject-matter #consulting of the B2C area in defining, creating, and evaluating complex business and technical requirements, considering time, quality, and budget
Coordination of external requirement and delivery units.
Checking the correct configuration and functionality of implemented systems, Salesforce Lightning and Omniscript.
Professional advice on further development and optimization of processes and systems.
Functional description and specification of new tariffs, options, and packs.
Advice on configuring test cards for different use cases.
Requirements
Must-have Skills:
- Experience in stakeholder management
- Knowledge in quality management
- Confident use of agile methods
- Experience with Jira
- Skills in requirements management
- Experience with Salesforce
- Consulting experience
Nice-to-have Skills:
- Experience with backlogs and user stories
- Background in business informatics or computer science
- Knowledge of Scrum
- Experience with Confluence
- Confident use of Microsoft Office
- Knowledge in cloud computing
- Skills in data analysis