Project details
Recommended projects
Business Analyst – SAP S/4HANA Output Management (m/f/d)
Senior Project Manager Customer Interaction
ERP-Transformation Manager (m/w/d)
Interim Chief Transformation Officer (m/f/d)
Project Manager Magazines / Magazine Production (m/f/d)
Project Manager/Account Manager (Senior to Director) (m/f/d)
Project Manager Brand Guardianship (m/f/d)
ITSM Specialist BIA/BCM (m/f/d)
IT Project Manager ServiceNow (Senior)
CRM Manager (m/f/d)
Project Partner Sales Manager (m/f/d) / Financial Services / ISV
Product Manager POS/Cash Register Systems (m/f/d)
AI Evaluation Consultant (m/w/d)
SAP FI/CO Consultant (m/f/d) – Focus SAP R/3 - S/4HANA Transition
AI Agent Evaluation Analyst (m/w/d)
Account Manager B2B for a Media Company (m/f/d)
Adobe Experience Cloud Consultant (m/f/d)
AI Consultants - Data Science (m/f/d)
Sales Manager for a Media Company (m/f/d)
SAP IBP Stream Lead/ Senior Consultant (f/m/d)
Freelance Chemistry Expert for AI Model Training (m/f/d)
Freelance Ruby Developer (m/f/d)
Evaluation Scenario Writer (m/w/d)
Fullstack Engineer (m/f/d)
Fullstack Data Platform Developer & Architect (m/f/d)
Quality Compliance Auditor (GCP/GCLP/GVP) (M/W/D)
Chemist with Python Experience (m/f/d)
Freelance Statistics Expert with Python Experience (m/f/d)
Freelance Automotive Engineer (with Python) - Quality Assurance / AI Trainer
Freelance Biology Expert for AI Model Training (m/f/d)
Frontend developer to HR platform with Angular experience
Time's up! We are no longer accepting applications.
Project Manager Customer Service Processes (m/f/d) (9398)
Project info
- Period01.04.2025 - 30.06.2025
- Capacityfrom 95%
- Daily rate750 - 800€
- LocationMunich, Germany
- Languages
- German(Advanced),
- English(Advanced)
- German
- Remotefrom 95%
Description
Analysis of existing requirements and systems in the #Salesforce area and related processes
Detailed analysis, design, and functional description of the future tariff portfolio, #EECC requirements
Creation of functional descriptions, MVPs, mockups, and click dummies to support blueprinting and development processes.
Documentation of processes and technical requirements in the #ira tool and Confluence.
Enabling internal teams to use the provided tools and systems through clear documentation and tailored knowledge transfer.
Advising the Inlife tribe on solution approaches within Salesforce, especially for the technical and process implementation of customer support processes
Advising on connecting external solutions to Salesforce, the USU Knowledge Base.
Subject-matter #consulting of the B2C area in defining, creating, and evaluating complex business and technical requirements, considering time, quality, and budget
Coordination of external requirement and delivery units.
Checking the correct configuration and functionality of implemented systems, Salesforce Lightning and Omniscript.
Professional advice on further development and optimization of processes and systems.
Functional description and specification of new tariffs, options, and packs.
Advice on configuring test cards for different use cases.
Requirements
Must-have Skills:
- Experience in stakeholder management
- Knowledge in quality management
- Confident use of agile methods
- Experience with Jira
- Skills in requirements management
- Experience with Salesforce
- Consulting experience
Nice-to-have Skills:
- Experience with backlogs and user stories
- Background in business informatics or computer science
- Knowledge of Scrum
- Experience with Confluence
- Confident use of Microsoft Office
- Knowledge in cloud computing
- Skills in data analysis