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Consulting the Customer Service Lead to assess the current state, improve business readiness including the underlying Salesforce processes and representations in K-Box within the Customer Service & Sales organization (CSS).
Identifying and analyzing action areas to achieve the program goal "CSS Business Readiness"
Advising on defining business readiness criteria & creating and monitoring a status report in Excel and PPT and a tracking overview per brand
Conducting and documenting in Word, PPT, Excel / following up on relevant meetings to clarify and implement.
Identifying, tracking in Jira and JFM, and analyzing the status regarding time, budget & quality within CSS Business Readiness & advising on the way forward regarding mitigation/solution finding.
Performing impact analysis of adjacent projects affecting the RAITT program in CSS to ensure smooth execution
Optimizing the organizational workflow in terms of efficiency and effectiveness and deriving best practices in CSS Business Readiness
Identifying action areas (process improvements) and defining the next steps
Must-have Skills:
Nice-to-have Skills: