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Time's up! We are no longer accepting applications.
Process Analyst Customer Hotline / Customer Service (m/f/d)
Project info
- Period17.10.2022 - 31.12.2022
- Capacity100%
- Daily rate720 - 840€
- LocationMunich, Germany
- Remoteup to 100%
Description
Weekly reporting and benchmark creation of the KPIs relevant for forced routing, as well as participation in team meetings to present the results
If needed, site visits for closer KPI management
Project transfer reduction: managing the transfer rate for the project-relevant work types in the retain area (currently forced routing and prevention)
Weekly reporting (Tue+Fri) of the weekly call volume for the Savedesk/KüStop line
Analysis of Verint calls (in the future weekly)
Requirements
Fluent German skills
Proactive work style
Analytical experience
Power BI skills are a plus