Project details
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This is a flexible, impact-driven role where you’ll have space to grow, contribute ideas, and help shape how evaluation and quality are scaled across the project.
This role is especially well-suited for:
Analysts, researchers, or consultants with strong structuring and reasoning skills Junior product managers or strategists curious about AI and evaluation work Smart problem-solvers (students or early-career professionals) who enjoy digging into logic, systems, and edge cases
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Frontend developer to HR platform with Angular experience
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Process Analyst Customer Hotline / Customer Service (m/f/d)
Industry
Telecommunication
Areas
Business Intelligence
Customer Service
Project info
- Period17.10.2022 - 31.12.2022
- Capacity100%
- Daily rate720 - 840€
- LocationMunich, Germany
- Remoteup to 100%
Description
Weekly reporting and benchmark creation of the KPIs relevant for forced routing, as well as participation in team meetings to present the results
If needed, site visits for closer KPI management
Project transfer reduction: managing the transfer rate for the project-relevant work types in the retain area (currently forced routing and prevention)
Weekly reporting (Tue+Fri) of the weekly call volume for the Savedesk/KüStop line
Analysis of Verint calls (in the future weekly)
Requirements
Fluent German skills
Proactive work style
Analytical experience
Power BI skills are a plus