Project details
Recommended projects
Vibe Coding Web Scraping Expert (m/f/d)
Senior Project Manager Customer Interaction
ERP Transformation Manager (m/f/d)
IT Project Manager ISO 27.001 - Gap Closure (m/f/d)
AI Evaluation Consultant (m/w/d)
AI Consultants - Data Science (m/w/d)
Data Engineer (m/f/d)
Freelance Product Owner for Point Of Sale App
Area Product Manager (m/f/d)
Adobe Experience Cloud Consultant (m/f/d)
Control Systems Technician / Control Systems Specialist (m/f/d)
Infor AS Consultant (m/f/d)
Construction Manager according to LBO - Civil and MEP (m/f/d)
Financial Accountant (m/f/d)
Tax Strategy Consulting
Cyber Security Consultant – Product Security & Regulatory Compliance (f/m/d)
Interim Accounting Lead / Head Of (m/f/d)
Auditor – FSC® and PEFC Chain of Custody (m/f/d)
Social Compliance Auditor (m/f/d)
ISO 20121 Auditor (w/m/d)
Expert in process automation for law firm environments (m/f/d)
Interim Staff Product Manager (m/w/d)
Management Consultant (Senior Level) (m/w/d)
Safety and Health Protection Coordinator (SiGeKo) and Safety Specialist (SiFa) (m/f/d)
Development of TM1 Planning Analytics and Interfaces (m/f/d)
Java IT Architect (m/f/d)
Senior Cloud Developer TypeScript (m/f/d)
Evaluation Scenario Writer (m/w/d)
Commissioning & Qualification (C&Q) Engineer (m/f/d)
Quality Compliance Auditor (GCP/GCLP/GVP) (M/W/D)
Frontend developer to HR platform with Angular experience
Time's up! We are no longer accepting applications.
Process Analyst Customer Hotline / Customer Service (m/f/d)
Project info
- Period17.10.2022 - 31.12.2022
- Capacity100%
- Daily rate720 - 840€
- LocationMunich, Germany
- Remoteup to 100%
Description
Weekly reporting and benchmark creation of the KPIs relevant for forced routing, as well as participation in team meetings to present the results
If needed, site visits for closer KPI management
Project transfer reduction: managing the transfer rate for the project-relevant work types in the retain area (currently forced routing and prevention)
Weekly reporting (Tue+Fri) of the weekly call volume for the Savedesk/KüStop line
Analysis of Verint calls (in the future weekly)
Requirements
Fluent German skills
Proactive work style
Analytical experience
Power BI skills are a plus