Project details
Recommended projects
Senior Project Manager Customer Interaction
ERP Transformation Manager (m/f/d)
IT Project Manager ISO 27.001 - Gap Closure (m/f/d)
AI Evaluation Consultant (m/w/d)
AI Consultants - Data Science (m/w/d)
Data Engineer (m/f/d)
AI Consultant for Vibe Coding (m/w/d)
Project Partner Sales Manager (m/f/d) / Financial Services / ISV
Freelance Product Owner for Point of Sale App
Adobe Experience Cloud Consultant (m/f/d)
Control System Technician / Control Systems Specialist (m/f/d)
Infor AS Consultant (m/f/d)
Tax Strategy Consulting
Cyber Security Consultant – Product Security & Regulatory Compliance (m/f/d)
Expert in process automation for law firm environments (m/f/d)
Kajabi Expert (m/f/d)
System Engineer Functional Safety (m/f/d) / Functional Safety
Software Test Engineer (m/f/d)
Interim Staff Product Manager (m/w/d)
Management Consultant (Senior Level) (m/f/d)
Safety and Health Protection Coordinator (SiGeKo) and Safety Specialist (SiFa) (m/f/d)
TM1 Planning Analytics and Interfaces Development (m/f/d)
Java IT Architect (m/f/d)
Senior Cloud Developer TypeScript (m/f/d)
Evaluation Scenario Writer (m/w/d)
Commissioning & Qualification (C&Q) Engineer (m/w/d)
Quality Compliance Auditor (GCP/GCLP/GVP) (M/W/D)
Senior Regulatory Compliance Expert (FDA Inspection Preparation) (m/f/d)
Senior Factor 10 Developer (IPS / IPM) (m/f/d)
Construction & Contractor Safety Specialist (SigeKo) (M/w/d)
Frontend developer to HR platform with Angular experience
Time's up! We are no longer accepting applications.
Process Analyst Customer Hotline / Customer Service (m/f/d)
Project info
- Period17.10.2022 - 31.12.2022
- Capacity100%
- Daily rate720 - 840€
- LocationMunich, Germany
- Remoteup to 100%
Description
Weekly reporting and benchmark creation of the KPIs relevant for forced routing, as well as participation in team meetings to present the results
If needed, site visits for closer KPI management
Project transfer reduction: managing the transfer rate for the project-relevant work types in the retain area (currently forced routing and prevention)
Weekly reporting (Tue+Fri) of the weekly call volume for the Savedesk/KüStop line
Analysis of Verint calls (in the future weekly)
Requirements
Fluent German skills
Proactive work style
Analytical experience
Power BI skills are a plus