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Junior Performance Manager in Call Center Volume - Control and Forecasting (m/f/d)

Industry
Telecommunication
Areas
Accounting
Business Intelligence
Customer Service

Project info

  • Period
    01.09.2023 - 31.12.2023
  • Capacity
    65 - 70%
  • Daily rate
    800 - 880€
  • Location
    Freiburg im Breisgau, Germany
  • Remote
    up to 50%

Description

  • Creating forecasts
  • Processing feedback and deriving performance measures
  • Reporting KPIs and preparing + conducting performance dialogues
  • Commission accounting and quality analysis
  • Invoicing and checking
  • Project documentation and interface management between the different departments

Requirements

  • Several years of project experience in performance management with a focus on customer service
  • Proficient in controlling
  • Experienced in using Qlik, Telegra, SAP BW
  • Hands-on and strong communication skills