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Frontend developer to HR platform with Angular experience
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Junior Performance Manager in Call Center Volume - Control and Forecasting (m/f/d)
Industry
Telecommunication
Areas
Accounting
Business Intelligence
Customer Service
Project info
Period
01.09.2023 - 31.12.2023
Capacity
65 - 70%
Daily rate
800 - 880€
Location
Freiburg im Breisgau, Germany
Remote
up to 50%
Description
Creating forecasts
Processing feedback and deriving performance measures
Reporting KPIs and preparing + conducting performance dialogues
Commission accounting and quality analysis
Invoicing and checking
Project documentation and interface management between the different departments
Requirements
Several years of project experience in performance management with a focus on customer service
Proficient in controlling
Experienced in using Qlik, Telegra, SAP BW
Hands-on and strong communication skills