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Time's up! We are no longer accepting applications.
Junior Performance Manager in Call Center Volume - Control and Forecasting (m/f/d)
Project info
- Period01.09.2023 - 31.12.2023
- Capacity65 - 70%
- Daily rate800 - 880€
- LocationFreiburg im Breisgau, Germany
- Remoteup to 50%
Description
- Creating forecasts
- Processing feedback and deriving performance measures
- Reporting KPIs and preparing + conducting performance dialogues
- Commission accounting and quality analysis
- Invoicing and checking
- Project documentation and interface management between the different departments
Requirements
- Several years of project experience in performance management with a focus on customer service
- Proficient in controlling
- Experienced in using Qlik, Telegra, SAP BW
- Hands-on and strong communication skills