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ITSM Specialist BIA/BCM (m/f/d)

Industry
Information Technology (IT)
Areas
Information Technology (IT)
Operations

Project info

  • Period
    01.02.2026 - 01.07.2026
  • Daily rate
    900 - 1100€
  • Language
    • German
      (Advanced)
  • Remote
    100%

Description

We are looking for temporary support in a highly regulated environment: an ITSM Specialist (m/f/d) – Business Impact Analysis & BCM.

We seek experienced ITSM specialists with solid expertise in conducting and analyzing Business Impact Analyses (BIA) according to current standards (e.g., BSI 200-4). The focus is on independently carrying out BIAs for time-critical business processes and further developing business continuity structures.

Tasks

  • Conduct structured interviews with process owners
  • Analyze and assess critical process dependencies
  • Prepare management reports, heatmaps, and action recommendations
  • Enhance BIA/BCM documentation in Confluence and ServiceNow

Requirements

  • Several years of experience in IT service management and BCM
  • Hands-on experience in creating and analyzing BIAs
  • Knowledge of regulatory requirements (KRITIS, BSI, GDPR, DORA, EU-NIS2)
  • Structured, analytical work style and strong communication skills