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ITK Cloud Consultant ServiceNow (m/w/x)
Industry
Telecommunication
Areas
Information Technology (IT)
Strategy and Planning
Project info
Period
16.10.2023 - 31.12.2023
Capacity
from 90%
Daily rate
800 - 1000€
Location
Munich, Germany
Languages
German
(Advanced)
,
English
(Advanced)
Remote
up to 100%
Description
Business process analysis and business process consulting for ServiceNow modules with a focus on ITSM, ITAM, and ITOM Discovery
Architecture management and consulting for the ServiceNow cloud solution
Methodical consulting and technical support for implementing projects with ServiceNow software (especially in the area of [IT] Service Management)
Advising and evaluating functional requirements and possible mapping to standard modules and features for the ServiceNow cloud solution, considering architecture and feasibility
Technical support and advice in creating IT solution architectures related to the ServiceNow platform, taking into account both company standards and market standards
Technical support for architecture decisions, considering ServiceNow standard modules
Analyzing current states and developing target states with a strong focus on standardization within the ServiceNow platform
Preparing decision documents
Presenting on complex issues and documentation
Providing relevant project information and communicating with the project's stakeholders
Organizing, planning, running, and moderating workshops
Gathering information and bringing stakeholders together
Contributing to IT strategy and IT architecture topics in the mentioned environment, including migration strategies
Requirements
Experience in architecture consulting, analysis, and digitization on ServiceNow Cloud technology in at least one project
Experience in architecture consulting and implementation of ServiceNow solutions
Certifications in ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or ServiceNow Certified Implementation Specialist (e.g., Asset Management or Service Management) Nice
Experience with ITIL and service management processes (at least two projects)
Problem-solving and work organization know-how in agile projects
Communication and facilitation know-how
Process models and process consulting
Experience in methodical and technical consulting and support for implementing business processes in the ServiceNow ITSM module (in at least two projects)
Experience in methodical and technical consulting and support for implementing business processes in the ServiceNow SAM (Software Asset Management) module (in at least two projects)
Experience in methodical and technical consulting and support for implementing business processes in the ServiceNow ITOM module (in at least two projects)