Project details

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Reach out to us if you are interested in working with us on the project.
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ITK Cloud Consultant ServiceNow (m/w/x)

Industry
Telecommunication
Areas
Information Technology (IT)
Strategy and Planning

Project info

  • Period
    16.10.2023 - 31.12.2023
  • Capacity
    from 90%
  • Daily rate
    800 - 1000€
  • Location
    Munich, Germany
  • Languages
    • German
      (Advanced)
      ,
    • English
      (Advanced)
  • Remote
    up to 100%

Description

  • Business process analysis and business process consulting for ServiceNow modules with a focus on ITSM, ITAM, and ITOM Discovery
  • Architecture management and consulting for the ServiceNow cloud solution
  • Methodical consulting and technical support for implementing projects with ServiceNow software (especially in the area of [IT] Service Management)
  • Advising and evaluating functional requirements and possible mapping to standard modules and features for the ServiceNow cloud solution, considering architecture and feasibility
  • Technical support and advice in creating IT solution architectures related to the ServiceNow platform, taking into account both company standards and market standards
  • Technical support for architecture decisions, considering ServiceNow standard modules
  • Analyzing current states and developing target states with a strong focus on standardization within the ServiceNow platform
  • Preparing decision documents
  • Presenting on complex issues and documentation
  • Providing relevant project information and communicating with the project's stakeholders
  • Organizing, planning, running, and moderating workshops
  • Gathering information and bringing stakeholders together
  • Contributing to IT strategy and IT architecture topics in the mentioned environment, including migration strategies

Requirements

  • Experience in architecture consulting, analysis, and digitization on ServiceNow Cloud technology in at least one project
  • Experience in architecture consulting and implementation of ServiceNow solutions
  • Certifications in ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or ServiceNow Certified Implementation Specialist (e.g., Asset Management or Service Management) Nice
  • Experience with ITIL and service management processes (at least two projects)
  • Problem-solving and work organization know-how in agile projects
  • Communication and facilitation know-how
  • Process models and process consulting
  • Experience in methodical and technical consulting and support for implementing business processes in the ServiceNow ITSM module (in at least two projects)
  • Experience in methodical and technical consulting and support for implementing business processes in the ServiceNow SAM (Software Asset Management) module (in at least two projects)
  • Experience in methodical and technical consulting and support for implementing business processes in the ServiceNow ITOM module (in at least two projects)