- Execution and processing of switching processes (supplier change, new registration, move-in/move-out) - Independent handling of clarification cases with analysis of rejection reasons and follow-up processing - Support in market communication as well as adjacent areas (e.g., meter reading, billing) at least at 2nd-level - Ensuring smooth workflows within energy industry processes

Ein Unternehmen sucht einen erfahrenen Technischen Redakteur, der für die Erstellung und Verwaltung von Datenblättern, Produktbroschüren und Katalogen verantwortlich ist. Diese Dokumente sind entscheidend für den Vertrieb, rechtsverbindlich und Teil der internen Qualitätssicherung. Die Produktbroschüren präsentieren die wesentlichen Produktmerkmale und den Kundennutzen, während die Datenblätter detaillierte Spezifikationen enthalten. Die Rolle umfasst die eigenverantwortliche Steuerung und Überwachung sämtlicher Korrektur- und Abstimmprozesse bis zur finalen Freigabe sowie die Sicherstellung der definierten Qualitäts- und Freigabeprozesse gemäß den Unternehmensrichtlinien. Zudem ist die Ablage der finalen Daten in den entsprechenden Systemen wie Promo-Office-Datenbank, PDM und Internet-CMS erforderlich. - Erstellung von Datenblättern, Produktbroschüren und Katalogen gemäß den Vorgaben. - Aufbereitung der Daten für die Druckproduktion und ISO-konforme Ablage im Produktmanagement-System. - Steuerung der versionierten Dokumente für Druckproduktion und Veröffentlichung in Online-Medien. - Sicherstellung der definierten Qualitäts- und Freigabeprozesse. - Ablage der finalen Daten in den entsprechenden Systemen.

A company is looking for an experienced SAP Basis Architect to implement technical components in applications based on SAP S/4HANA, SAP BW/4HANA, JavaScript, ABAP, SQLScript and SAP HANA-native architecture. The focus is on roles and authorizations as well as SAP Basis related activities. The tasks include maintaining roles and authorizations in SAP ECC, applying and introducing the tool XAMS, creating system documentation, communicating with technical operations management and supporting transports and transport packages. In addition, the role includes handling technical basis topics such as performance, parameter settings, network and development. - Implementing technical components in SAP systems - Maintaining roles and authorizations in SAP ECC - Introducing and applying the tool XAMS - Creating system documentation - Supporting transports and transport packages - Implementing OSS Notes - Managing technical basis topics (performance, network, parameter settings)

A company is seeking support for a project aimed at transparently mapping the overall ordering process in the Portals area. The goal is to combine relevant data sources from order to activation to enable a holistic view of the end-to-end process. This should facilitate the identification of process deviations and optimization potentials. Key project milestones include connecting the required data sources, building self-service reports, and implementing automated alerts for deviations in the process flow. The challenge lies in the technical and professional integration of heterogeneous systems and data flows to ensure consistent monitoring and control of the ordering process. - Analysis and documentation of requirements in the Omnichannel area using requirements management tools and structured collection methods - Professional and technical analysis of existing data sources and ETL processes using database tools - Recording and evaluation of existing interfaces between source and target systems based on technical documentation - Consulting on technical integration of defined data sources into the Celonis environment considering the tools used (Celonis EMS, Data Pool and Data Push API) - Creation of technical queries and representations for process visualization based on provided platform functions (Celonis PQL, Studio) - Use of system-side functions for visualization and analysis of existing business processes (via Celonis Process Explorer) - Professional consulting on technical interfaces, data provision and systemic requirements

A traditional, medium-sized branded goods company in northern Germany is seeking a freelance consultant and FM expert for 6 to 9 months to reorganize business activities in Corporate Real Estate Management (CREM) and Facility Management (FM). - Typical tasks in this role:** - Analysis of existing FM and CREM structures, processes, and service contracts as part of the corporate reorganization. - Development of a forward-looking strategy for corporate real estate and facility management to support the new business objectives. - Optimization of space management (space efficiency, workplace concepts, repurposing) in line with "Future of Work" strategies. - Realignment of operational facility management: ensuring operational readiness of equipment and buildings, managing maintenance activities. - Consolidation and tendering of FM services; negotiation and management of service level agreements (SLAs). - Leading the internal FM team and managing external service providers. - Budget planning, control, and reporting to senior management. - Relevant technologies, tools or methods:** - CAFM / IWMS: Planon, ARCHIBUS, Spacewell, SAP RE-FX, PMWeb. - ERP systems: SAP S/4HANA, Oracle. - Project management: MS Project, Asana. - Office suite: MS Office / Google Workspace. - Methods: Benchmarking, SLA management, Life Cycle Cost Analysis (LCC). - Typical KPIs or success metrics:** - Reduction of operational FM costs per m² by >10% through process optimization and consolidation. - Increase in Planned Maintenance Percentage (PMP) to >80% to reduce reactive failures. - Improvement of SLA compliance by external service providers to >95%. - Reduction of asset downtime for critical infrastructure by >20%. - Successful achievement of defined reorganization milestones within time and budget. - Key challenges, risks or specifics:** - High resistance to change within the existing organization (change management). - Lack of transparency due to fragmented data and missing digital processes. - Complexity in renegotiating or terminating long-standing service provider contracts. - Ensuring operational continuity during restructuring. - Balancing cost reduction pressures with maintaining service quality and employee satisfaction. - Concrete deliverables:** - Milestone 1: Completion of the as-is analysis and presentation of results. - Deliverable 1: Detailed assessment report with SWOT analysis and benchmarking. - Milestone 2: Approval of the new FM/CREM strategy and target operating model. - Deliverable 2: Strategy paper, process map, and implementation roadmap. - Milestone 3: Successful completion of service provider tender(s). - Deliverable 3: Signed new service contracts and handover plan. - Final Deliverable: Handover documentation to subsequent line management.

A company is looking for an experienced SAP Basis Administrator who specializes in the administration and operation of the SAP Basis system landscape. The focus of the project is to ensure a stable and high-performance SAP Basis operation as well as to support the ongoing SAP S/4HANA transformation. The administrator will also participate in system relocations, migrations, and the parallel operation of legacy systems, as well as handle troubleshooting, performance optimization, monitoring, and user management. - Administration and operation of the SAP Basis system landscape - Support in the provisioning and operation of SAP systems on IBM Power systems (Unix) - Collaboration on the ongoing SAP S/4HANA transformation - Participation in system relocations, migrations, and the parallel operation of legacy systems - Troubleshooting, performance optimization, monitoring, and user management

A company is looking for an experienced expert with comprehensive knowledge of License Manager, Inventory Server, and Integration Manager. The project’s goal is to optimize and integrate existing systems and ensure that all processes run efficiently and smoothly. In this role, the expert will work closely with internal teams to analyze requirements, implement solutions, and monitor the systems. Key responsibilities: - Analyzing and optimizing existing systems (License Manager, Inventory Server, Integration Manager) - Integrating new processes and tools - Collaborating with internal teams for requirements analysis - Ensuring system efficiency and security - Documenting and training teams

Steering a strategic digitalization project in a hospital network, e.g. the implementation of a new HIS or an electronic patient record (ePA) in accordance with the KHZG. - **Typical areas of responsibility:** - Overall responsibility for project planning, control and monitoring (time, budget, quality). - Management of the interdisciplinary project team. - Requirements, risk and stakeholder management. - Planning and management of change management and rollouts. - Ensuring compliance with regulatory requirements (KHZG, GDPR). - **Relevant technologies, tools & methods:** - HIS systems (Orbis, iMedOne), ePA solutions. - Standards: HL7, FHIR. - Methods: PRINCE2, PMI/PMBOK, agile/hybrid. - Tools: MS Project, Jira, Confluence. - **Typical KPIs & success metrics:** - KHZG compliance, user adoption rate (>85%), process efficiency, milestone adherence. - **Key challenges & risks:** - High process complexity, intensive stakeholder management, interoperability, data security. - **Deliverables:** - Project plan, status reports, requirements specification, change concept, cutover plan, project closure report.

For a project in the power plant environment, a freelance specialist for the migration and adaptation of the ABB 800xA control system is urgently sought. - Typical tasks in this role:** - Implementation of programming and commissioning with the ABB 800xA process control system. - Migration of existing control system logic to the new system version, including adaptation of controllers and I/O modules. - Creation and adaptation of process displays, operator interfaces, and alarm management configurations. - Execution of system tests, error analysis, and performance optimizations to ensure plant availability and controllability. - Technical support for operations personnel during the commissioning and ramp-up phase. - Preparation and maintenance of technical documentation (functional diagrams, configuration descriptions, test protocols). - Close collaboration with the process engineering, electrical engineering departments, and the plant operator. - Relevant technologies, tools or methods:** - Control system: ABB Ability™ System 800xA (including AC 800M controller, Information Management, Batch Control). - Engineering tools: Control Builder M, Process Graphics Migration Tool, Bulk Data Manager. - Fieldbus systems: PROFIBUS, Foundation Fieldbus, Modbus. - Virtualization: VMware, Hyper-V for test and development environments. - Databases: SQL knowledge for analysis of historical data (e.g. 800xA History). - Knowledge of relevant standards for process and power plant technology (e.g. IEC 61508, IEC 61511). - Typical KPIs or success metrics:** - Migration speed: number of migrated system components/functions per week/month. - System availability: control system uptime after migration > 99.9%. - Commissioning error rate: number of critical software bugs after go-live < 5. - Test coverage: percentage of successfully executed and documented test cases > 95%. - Adherence to project schedule: completion of migration and commissioning by the defined deadline. - Operator acceptance: positive feedback from operations personnel on the new system environment. - Specific challenges, risks or peculiarities:** - Migration during live operation (“brownfield”) with minimal downtime. - Ensuring compatibility between old and new system components (hardware/software). - High complexity of process logic in power plants (e.g. boiler control, turbine regulation). - Risk of cybersecurity vulnerabilities in networked control systems (e.g. CVEs for 800xA). - Management of interfaces to third-party systems (e.g. MES, ERP). - Need for intensive and precise collaboration between control engineering, process engineering, and operations. - Concrete deliverables:** - Migrated and operational control logic on the target system. - Fully tested and customer-approved process displays and operator interfaces. - Acceptance protocols for Factory Acceptance Test (FAT) and Site Acceptance Test (SAT). - Updated technical plant documentation. - Final migration report with lessons learned. - Trained operations personnel.

A company from the automotive sector is looking for an experienced expert in Snow Software components to execute a release migration. The Snow Software components (License Manager, Inventory Server, Integration Manager) are used for software license management and inventory. The goal of the project is to ensure the security, stability, and functionality of the systems by upgrading to the current version. Experiences from the last comparable update should be incorporated into the planning. The role includes planning, execution, and follow-up of the release migration, including creating a migration plan, aligning with stakeholders, performing functional tests, and documenting all measures. Key responsibilities: - Creation of a migration plan for test and production environments - Identification and documentation of all necessary steps, resources, and dependencies - Coordination of downtime windows with relevant stakeholders - Execution of the updates during the agreed downtime - Ensuring flawless installation of the new versions - Performing functional tests and error analysis - Documenting all measures and producing a final report - Handover to operations including lessons learned

## Service Description without Personal Reference - **IT Project Management**: Creation of software rollout and migration plans for the bi-monthly releases of the MDOI application based on Blueplanet, taking into account all relevant dependencies using JIRA and stakeholder management - **Design Management**: Planning and creation of all relevant designs as well as their review in the Multi Domain Orchestration and Inventory (MDOI) tool for the Transport Networks sub-area, serving as implementation documentation of requirements using JIRA and Confluence - **Stakeholder Management**: Development and execution of communication measures regarding software changes based on the created designs, verification that the requirements are fully covered by the designs, including the preparation of documentation for management using Microsoft Outlook, Microsoft Teams, and JIRA

A company is seeking an experienced Electrical Commissioning Engineer to support an industrial/utility project in Narva, Estonia. The role involves acting as the first point of contact on-site for electrical commissioning issues, reviewing complex documentation, and resolving design and installation challenges, particularly from third-party packages. The engineer will evaluate faults, propose solutions, and defend the client's position when necessary. Clear communication with stakeholders and independent client-side representation are key aspects of this role. - Act as the first point of contact on-site for electrical commissioning issues. - Review and navigate complex documentation related to electrical systems. - Identify and resolve design and installation issues, especially from third-party packages. - Handle MCCs, generic point lists, and interface mismatches. - Evaluate responsibility for faults: If blame is justified → propose and implement a solution. If blame is unjustified → defend the client's position. - Represent and communicate problems clearly to relevant stakeholders.

As part of the further development of reporting and analytics capabilities in the area of Business Continuity Management (BCM), the existing BI landscape is being migrated from Tableau to Microsoft Power BI. The goal is to build a future-proof, scalable data warehouse that provides a consolidated data foundation for enterprise-wide analyses. At the same time, existing reporting functionalities and automations in the HiScout standard software are to be analyzed and adapted with regard to new requirements. - **Consulting**: Advising on the architecture and building of a data warehouse based on Microsoft technologies (SQL Server, Power BI) - **Migration**: Consulting on the migration of existing reports and dashboards from Tableau to Power BI - **Data Analysis**: Analysis of existing data sources and design of suitable ETL processes - **Automation**: Integration and automation of data sources - **Requirements Analysis**: Conducting requirements analyses and creating technical concepts for reporting adjustments in HiScout - **Reporting**: Implementation and testing of reporting adjustments in HiScout - **Documentation**: Quality assurance and documentation of the work performed - **Training**: Consulting on the creation of training materials and knowledge transfer to internal teams

Typical tasks: - Analyzing existing insurance processes and identifying digitalization potentials - Gathering and documenting business requirements together with the business units - Creating solution concepts for digital transformation (including process modeling and cost-benefit analyses) - Acting as liaison between business and IT: translating requirements into technical concepts and supporting implementation - Supporting project management in planning and deploying new digital solutions (agile methods such as Scrum/Kanban) Relevant tools & technologies: BPMN modeling tools (e.g. Visio, Signavio), requirements management (Jira, Confluence), knowledge of common insurance IT systems, MS Office KPIs & metrics: adherence to project milestones and budgets, reduction of process lead times, increase in customer satisfaction/user adoption, reduction of manual efforts through automation Challenges: coordinating multiple stakeholders in the insurance environment (business units, IT, regulatory), integrating new digital solutions into existing legacy systems, dealing with regulatory requirements and data protection, change management and user adoption Deliverables: comprehensive requirements documents and process models, developed business concepts and user stories for IT implementation, defined implementation roadmap, training materials for updated processes Lessons learned: early involvement of all stakeholders facilitates the implementation of digitalization projects; iterative, agile approaches enable flexible adjustments; in-depth industry knowledge (products, regulation) is crucial for designing viable digital solutions

Ein Unternehmen sucht eine freiberufliche Unterstützung im Bereich HSE-Management / Sicherheitsfachkraft für ein langfristiges Projekt. Ziel des Projekts ist die Sicherstellung und Koordination der sicherheitstechnischen Maßnahmen auf einer Baustelle in Wiesbaden gemäß gesetzlichen und vertraglichen Vorgaben. Die Rolle umfasst die Verantwortung für die Umsetzung und Überwachung von Arbeitsschutzmaßnahmen, die Durchführung von Schulungen und Audits sowie die Erstellung und Pflege von HSE-Berichtswesen. Der HSE-Manager wird eng mit Kunden, Konsorten und Kontraktoren zusammenarbeiten, um die Einhaltung der Sicherheitsstandards zu gewährleisten. Key responsibilities: - Koordination der sicherheitstechnischen Maßnahmen auf der Baustelle gemäß §4 Arbeitsschutzgesetz - Abstimmung und Koordination der Arbeitsschutzmaßnahmen mit den Kontraktoren - Pflege und Aktualisierung des HSE-Site Manuals - Durchführung von Toolbox-Meetings - Teilnahme an Koordinationsgesprächen - Erstellung und Durchführung gewerke-bezogener Gefährdungsbeurteilungen - Regelmäßige Baustellenbegehungen inkl. Berichterstattung und Fotodokumentation - Meldung und Nachverfolgung von Mängeln sowie Ableitung geeigneter Maßnahmen - Durchführung von Schulungen und Unterweisungen im Bereich HSE - Überwachung der Nutzung persönlicher Schutzausrüstung - Organisation und Durchführung von HSE-Audits - Erstellung und Pflege des HSE-Berichtswesens - Prüfung relevanter Lieferantenunterlagen - Analyse von Arbeits- und Beinaheunfällen inkl. Präventionsmaßnahmen - Weisungsbefugnis gegenüber Kontraktoren in HSE-relevanten Themen

In assignment for a renowned client in the life sciences sector, a freelance support is sought in the area of Clinical Data Management. The main task is taking responsibility for coordinating all data management activities in clinical trials. - Typical responsibilities in this role:** - Creation and review of the Data Management Plan (DMP) and the Data Validation Plan (DVP). - Design and implementation of electronic case report forms (eCRFs) in EDC systems (Electronic Data Capture). - Coordination of data collection, validation, and cleaning throughout the study lifecycle. - Development and execution of query processes to resolve data inconsistencies with investigative sites. - Medical coding of adverse events (AEs) and medications (e.g., using MedDRA, WHODrug). - Conducting SAE reconciliation (matching serious adverse events). - Preparation and execution of database locks after data collection is complete. - Preparation of status reports and communication with the study team (project management, monitoring, biostatistics). - Relevant technologies, tools, or methods:** - EDC Systems: Medidata Rave, Oracle Clinical, Viedoc, Zelta, OpenClinica. - Programming/analysis tools: SAS, R, Python, SQL. - Standards: CDISC (SDTM, ADaM), GCP (Good Clinical Practice), 21 CFR Part 11. - Collaboration tools: MS Teams, Jira, Confluence. - Data visualization: Tableau, Power BI. - Typical KPIs or success metrics:** - Data quality: Query rate (number of queries per 1,000 data points) < X; data entry error rate < 1%. - Time management: Time from last patient last visit (LPLV) to database lock (target: 4–6 weeks). - Efficiency: Average time to query resolution (target: < 10 business days for critical queries). - Compliance: 100% adherence to DMP-defined milestones and processes. - Protocol adherence: Rate of protocol deviations related to data management < 5%. - Key challenges, risks, or specifics:** - Managing increasing volumes and sources of data (e.g., wearables, ePROs). - Ensuring data integrity and security (cybersecurity, data protection/GDPR). - Complexity due to mid-study changes (protocol amendments) and their impact on the database. - Ensuring consistent data quality across multiple global investigative sites. - Shortage of qualified specialists and high demands for onboarding in study-specific systems. - Concrete deliverables:** - Finalized and approved Data Management Plan (DMP). - Live and validated study database (EDC system). - Regular data cleaning reports and status updates. - Clean, quality-assured, and analysis-ready database. - Final locked study database with complete audit trail. - Archived project documentation after study close-out.

A company is looking for an Interim Head of Hr Country Services for Germany and Austria to cover a 13-month fixed-term contract while the current incumbent is on sabbatical leave. The role involves driving excellence in Hr service delivery, managing labour relations, overseeing local policies and compliance, and leading a team of Hr representatives and Health & Safety Officers. The position is based in Germany with flexible (hybrid) work arrangements and may require up to 15% domestic and international travel.- Drive labour relations strategy and manage relations with Works Council.- Set and deliver local reward strategy, including salary negotiations and benefits management.- Act as a mediator in employee-manager conflicts and recommend corrective actions.- Lead the HR Country Committee and advise leadership on employment matters.- Manage labour law issues, government audits, and represent the company in court if needed.- Ensure compliance with local regulations, privacy laws, and Group Policies.- Supervise HR Representatives and OHS Officers.-Support HR Business Partners in driving employee engagement actions.

For a large pharmaceutical company, an IMP (Investigational Medicinal Product) Quality Manager is sought to ensure GMP compliance and quality of investigational products. **Typical responsibilities in this role:** - Review and approval of manufacturing and batch protocols (Batch Records) for drug substance and drug product. - Execution of final quality release of investigational products for use in clinical trials. - Review and approval of GMP-relevant documents such as SOPs, validation reports, deviations and change control requests. - Creation and maintenance of product-specific quality agreements with internal and external partners. - Support for production and QC departments on all GMP-related questions and quality issues. - Planning and conducting internal audits and support during regulatory inspections and external audits. - Management and oversight of CAPA (Corrective and Preventive Actions) measures for sustainable problem resolution. **Relevant technologies, tools or methods:** - Quality management systems (QMS): Veeva Vault QMS, MasterControl, TrackWise, SAP QM. - Document Management Systems (DMS): Veeva Vault, OpenText Documentum. - ERP systems: SAP S/4HANA (especially QM module). - Laboratory Information Management Systems (LIMS). - Manufacturing Execution Systems (MES). - Methods: risk analysis (FMEA), root cause analysis (5 Whys, Ishikawa), statistical process control (SPC). **Typical KPIs or success metrics:** - Batch Release Time: average time from production completion to final release (target: < X days). - Right-First-Time Rate: percentage of batches released without deviations or rework (target: > 95%). - CAPA Effectiveness: reduction in recurrence rate of deviations after CAPA implementation (target: > 80%). - Audit Performance: number of critical/major findings in internal and external audits (target: 0). - Deviation Closure Rate: percentage of deviations closed within the defined timeframe (target: > 90%). **Key challenges, risks or specifics:** - High complexity and variability due to the development of new molecules and processes in the clinical phase. - Strict adherence to constantly evolving GMP regulations (e.g. EU Annex 1 for sterile products). - Ensuring product quality and patient safety under high time pressure (time-to-market). - Managing interfaces between development, manufacturing, QC, and regulatory affairs. - Risk of supply chain interruptions for critical raw materials or services. - Ensuring data integrity in all quality-relevant systems. **Concrete deliverables:** - Released batches of investigational products. - Approved master batch records and SOPs. - Completed and assessed deviation and change reports. - Audit and inspection reports with tracked action plans. - Valid quality agreements with all relevant partners. - Regular quality reports for management.

We are seeking an experienced consultant for a process and project initiative in the area of Asset P&L (Profit and Loss) at a leading international financial services provider. - Typical areas of responsibility in this role:** - Analysis and documentation of existing end-to-end P&L processes for various asset classes (e.g., equities, fixed income, derivatives). - Identification of weaknesses, risks, and inefficiencies in data collection, processing, and reporting. - Design and conceptualization of optimized target processes for P&L calculation and attribution. - Development of functional specifications and business requirements for adapting or implementing IT systems (e.g., P&L engines, data warehouses). - Project management for the implementation of new processes and tools, including milestone planning, stakeholder management, and test coordination. - Development of control mechanisms to ensure data quality and consistency. - Creation of training materials and delivery of workshops for business units (trading, controlling, risk). - Relevant technologies, tools or methods:** - Advanced analytics: MS Excel (Pivot, Power Query, VBA), SQL. - Business intelligence: Tableau, Power BI, Qlik. - Project management: Jira, Confluence, MS Project. - ERP/finance systems: SAP FI/CO, Oracle Financials, or industry-specific asset management platforms. - Methods: Business Process Model and Notation (BPMN 2.0), agile project management (Scrum/Kanban). - Typical KPIs or success metrics:** - Reduction of P&L generation time (cycle time): target >25% efficiency gain. - Decrease in manual corrective postings: target >50% reduction through process automation. - Data quality index: increase of the "first-time-right" rate in data acquisition to >99%. - Efficiency ratio (cost-to-income): demonstrable positive impact on lowering the ratio. - User adoption rate: acceptance of new processes/tools by the business >80% after 3 months. - Key challenges, risks or specifics:** - Heterogeneous system landscapes and inconsistent data sources (data silos). - High complexity of financial products and valuation models. - Resistance to process changes in business units (change management). - Ensuring compliance with regulatory requirements (e.g., IFRS 9, BCBS 239). - Time- and budget-critical implementation during ongoing operations. - Concrete deliverables (“Deliverables”):** - Milestone 1: Completed as-is analysis and process documentation. - Deliverable 1: Detailed analysis report including assessment of weaknesses. - Milestone 2: Finalized target concept and Business Requirements Document. - Deliverable 2: Implementation roadmap and project plan. - Milestone 3: Successful User Acceptance Test (UAT) of the new process/tool. - Deliverable 3: Acceptance protocols, training materials, and project closure report.

Ein Unternehmen sucht einen erfahrenen SAP ISU Experten mit spezifischem Fokus auf EEG-Billing. Ziel des Projekts ist die Optimierung und Weiterentwicklung von Prozessen im Bereich der EEG-Abrechnung innerhalb des SAP ISU Systems. In dieser Rolle wird der Experte eng mit internen Teams zusammenarbeiten, um sicherzustellen, dass die EEG-Billing-Prozesse effizient und regelkonform ablaufen. - Analyse und Optimierung bestehender EEG-Billing-Prozesse - Implementierung neuer Funktionen und Anpassungen im SAP ISU - Zusammenarbeit mit internen Stakeholdern zur Sicherstellung der Einhaltung gesetzlicher Vorgaben - Unterstützung bei der Fehlerbehebung und Systempflege - Dokumentation und Schulung der relevanten Teams