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As an internationally operating IT specialist and expert in artificial intelligence and multi-cloud services, the client supports well-known companies in their digital transformation. A key part of the service portfolio is delivering multi-cloud services and IT infrastructure outsourcing services. This includes offering infrastructure services in its own data centers in Germany – especially within a virtual private cloud – as well as managing public cloud solutions (AWS, Azure, Google) and managing IT infrastructure architectures in hybrid (multi-cloud) scenarios. Offers and service delivery are made within a distributed, decentralized organizational structure through multiple involved organizational units. The client intends to continue growing in the German market for multi-cloud and IT infrastructure outsourcing services. To lay the foundation for this growth, the client has initiated a program to further improve the growth fundamentals and profitability in this business area. One goal is to improve the proposal and calculation basis for IT infrastructure outsourcing services, taking into account the addressed markets.