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Reach out to us if you are interested in working with us on the project.
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Expert (m/f/d) Training B2B Service Management

Industry
Telecommunication
Areas
Human Resources (HR)
Information Technology (IT)
Operations

Project info

  • Period
    02.04.2023 - 31.05.2023
  • Capacity
    70 - 80%
  • Daily rate
    800 - 1000€
  • Location
    Bonn, Germany
  • Remote
    up to 100%

Description

Our client is a telecommunications company. They are in the process of shifting their sales organization from product sales to solution selling (Consultative Selling). Their goal is to position themselves as a long-term "Trusted Advisor" for all digitization topics with their customers.

Tasks:

  • Designing a training and coaching series to develop service managers into "Trusted Advisors"
  • Conducting trainings and coaching sessions themselves
  • Acting as the point of contact in the training process

Requirements

Must have:

  • Extensive knowledge in service management and contract management for technology-driven providers
  • Expert in complex IT projects
  • Very good knowledge and experience in developing trainings and coaching programs

Nice to have:

  • Experience in the telecommunications sector