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Customer Service Expert in the Energy Industry (m/f/d)
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Industry
Energy
Areas
Customer Service
Operations
Project info
Period
07.07.2025 - 06.11.2025
Capacity
from 95%
Daily rate
700 - 830€
Location
Hamburg, Germany
Languages
Essential:
German
(Advanced)
Desirable:
English
(Advanced)
Remote
from 95%
Description
Performing and handling change processes (supplier change, new registration, move-in/move-out)
Independently handling clarification cases with analysis of rejection reasons and follow-up
Supporting market communication and related areas (e.g., meter reading, billing) at least at 2nd-level
Ensuring smooth workflows within energy industry processes
Requirements
Several years of experience in the energy industry, especially in market communication
Solid understanding of energy industry processes
Confident use of SAP IS-U
Good Excel skills (e.g., VLOOKUP)
Structured, solution-oriented, and independent way of working
Customer service expertise
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