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Customer Service Expert Energy Industry (m/f/d)
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Industry
Energy
Areas
Customer Service
Operations
Project info
Period
01.07.2025 - 31.10.2025
Capacity
from 95%
Daily rate
700 - 830€
Location
Hamburg, Germany
Languages
Essential:
German
(Advanced)
Desirable:
English
(Advanced)
Remote
from 95%
Description
Execution and processing of switching processes (supplier change, new registration, move-in/move-out)
Independent handling of clarification cases with analysis of rejection reasons and follow-up processing
Support in market communication as well as adjacent areas (e.g., meter reading, billing) at least at 2nd-level
Ensuring smooth workflows within energy industry processes
Requirements
Several years of experience in the energy industry, particularly in market communication
Solid understanding of energy industry processes
Confident use of SAP IS-U
Good Excel skills (e.g., VLOOKUP)
Structured, solution-oriented and self-reliant way of working
Customer service expertise
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