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Customer Service Expert Energy Industry (m/f/d)
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Industry
Energy
Areas
Customer Service
Operations
Project info
Period
21.07.2025 - 20.11.2025
Capacity
from 95%
Daily rate
700 - 830€
Location
Hamburg, Germany
Languages
Essential:
German
(Advanced)
Desirable:
English
(Advanced)
Remote
from 95%
Description
Execution and handling of switching processes (supplier change, new setup, move-in/move-out)
Independent handling of clarification cases with analysis of rejection reasons and follow-up
Support in market communication and related areas (e.g., meter reading, billing) at least at 2nd-level
Ensuring smooth processes within energy industry workflows
Requirements
Several years of experience in the energy industry, especially in market communication
Solid understanding of energy industry processes
Confident use of SAP IS-U
Good Excel skills (e.g., VLOOKUP)
Structured, solution-oriented, and self-reliant way of working
Customer service expertise
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