Project details
Recommended projects
Senior Project Manager Customer Interaction
CRM Manager (m/f/d)
Project Manager Magazines / Magazine Production (m/f/d)
Freelance Post-Merger Integration Consultant with a Strong Tech and Commercial Focus (m/f/d)
Project Manager Brand Guardianship (m/f/d)
ERP Transformation Manager (m/f/d)
IT Project Manager ServiceNow (Senior)
Project Partner Sales Manager (m/f/d) / Financial Services / ISV
IT Project Manager ISO 27.001 - Gap Closure (m/f/d)
Freelance Product Owner for Point Of Sale App
Sales Manager for a Media Company (m/f/d)
Adobe Experience Cloud Consultant (m/f/d)
Control systems engineer / Control systems specialist (m/f/d)
Safety and Health Protection Coordinator (SiGeKo) and Safety Specialist (SiFa) (m/f/d)
Management Consultant (Senior Level) (m/f/d)
FSC CoC Auditor (m/f/d)
Freelance Product Manager for Android App (m/f/d)
Development of TM1 Planning Analytics and Interfaces (m/f/d)
Java IT Architect (m/f/d)
Consulting in Tax Strategy
Cyber Security Consultant – Product Security & Regulatory Compliance (m/f/d)
Senior Cloud Developer TypeScript (m/f/d)
Infor AS Consultant (m/f/d)
Data Engineer (m/f/d)
Evaluation Scenario Writer (m/w/d)
Commissioning & Qualification (C&Q) Engineer (m/f/d)
Quality Compliance Auditor (GCP/GCLP/GVP) (M/F/D)
Senior Regulatory Compliance Expert (FDA Inspection Preparation) (m/f/d)
Senior Faktor 10 Developer (IPS / IPM) (m/f/d)
Construction & Contractor Safety Specialist (SiGeKo) (M/w/d)
Frontend developer to HR platform with Angular experience
Time's up! We are no longer accepting applications.
Customer Experience Manager (m/f/d)
Project info
- Period15.11.2022 - 28.02.2023
- Capacityfrom 50%
- Daily rate800 - 960€
- LocationMunich, Germany
- Remoteup to 100%
Description
- Experienced Customer Experience Manager in the contract customer business (especially customer journey management and boosting NPS)
- Collecting current customer feedback/insights and actively bringing topics into all customer-relevant areas
- Comprehensive understanding of NPS surveys, analysis, and the significance of customer satisfaction for a company
- Drawing up recommendations for action based on the results of NPS changes over time (root cause analysis, defining measures, etc.)
- Identifying pain points in the current as-is customer journeys including customer communications and defining the relevant to-be customer journeys
- Identifying market trends and deriving customer love points, supporting cross-functional strategy projects on NPS and customer experience topics
- Creating high-level business cases for the financial evaluation of NPS effects
Requirements
- Interface management (skilled in dealing with various interfaces, especially retention, cross- and upsell, brand, analytics, go-to-market, online, customer service, and retail)
- Experience in moderating and handling political issues
- Telecommunications knowledge required
- Proactive and communicative (driving topics forward)
- Seniority level: > 5 years of experience