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Customer Data Platform Technical Product Owner (m/f/x)
Industry
Telecommunication
Areas
Information Technology (IT)
Marketing
Product Development
Project info
- Period27.06.2023 - 27.09.2023
- Capacityfrom 90%
- Daily rate800 - 880€
- LocationMunich, Germany
- Remoteup to 90%
Description
As we evolve into a truly digital company, the experience we provide to our customers through our channels becomes ever more important ensuring we deliver the best customer experience across all of our channels and all of our markets.
Our team works with the markets to monitor and drive improvements to their Web and app offerings, using a suite of digital marketing tools to provide an enabling framework from which markets can monitor their customer experience and identify areas for improvements. We are now looking for a Customer Data Platform [CDP] Engineer to enhance our team and help us evolve our digital offerings to better serve our customers. The CDP provides a rich segmentation of data to drive more focussed personalisation of the digital channels, working alongside our digital marketing platforms and serving all of our channels.
- Translate business Use-cases requirements into detailed technical specifications
- Support the stakeholders’ implementation of the Customer Data Platform
- Create and support onboarding process for Customer Data Platform use cases
- Provide insight into Customer Data Platform best practices
- Create and own new documentation, “how-to-guides” and technical playbooks referring to the CDP
- Partner with Group Commercial to explore ways to enhance data quality and reliability Identify, design, and implement internal customer data platform process improvements
- Work with stakeholders assisting with customer data platform related technical issues
- Management of the users in Tealium client and server side
Requirements
- Agile mindset and practices
- Experienced in working in an agile delivery environment, preferably experience and understanding of SAFe.
- Understanding of the digital channels and the wide omnichannel strategy to drive decisions on best placement to deliver most value
- Ability to establish influential, trust based relationships across Commercial and Technology teams, developing a detailed understanding of business and technical strategies
- Hands-on experience of the Customer Data Platform implementation
- Tealium AudienceStream
- Hands-on experience of Tealium EventStream implementation
- Hands-on experience using Tealium Predict Machine Learning and how to apply machine learning models to audiences
- Experience with visitor ID Stitching techniques
- Proactivity in finding solutions to various issues
- Experience of Web or Mobile App design and development
- Experience of working with Agile delivery methodologies
- Tealium IQ
- Tealium Eventstream & Audience Stream