To strengthen data-driven cross & upsell and retention campaigns, Customer Interaction runs a platform where campaign processes, including a profiler, are developed, orchestrated, and monitored. We are looking for support in the following areas:
Analysis & Consulting
- Functional and technical analysis of existing campaign processes
- Advice on data flows, selections, and profiling strategies
PL/SQL Development
- Implementation and optimization of data selection, transformation, and aggregation streams in Oracle PL/SQL
- Mapping defined business logic for customer segmentation
Testing & Quality Assurance
- Planning and executing unit, integration, and regression tests
- Documentation of test cases and results
Operations & Monitoring
- Monitoring running jobs and workflows (performance, error management)
- Tuning SQL queries and batch processes
Communication Outputs
- Connecting and supplying channels such as email, SMS, outbound call, and mail
- Implementing data-driven personalization and targeting