For strengthening data-driven cross & upsell as well as retention campaigns, Customer Interaction operates a platform where campaign processes, including a profiler, are developed, orchestrated and monitored. We are looking for support in the following areas:
Analysis & Consulting
- Functional and technical analysis of existing campaign processes
- Advice on data flows, selections and profiling strategies
PL/SQL Development
- Implementation and optimization of data selection, transformation and aggregation pipelines in Oracle PL/SQL
- Mapping of given business logic for customer segmentation
Testing & Quality Assurance
- Planning and execution of unit, integration and regression tests
- Documentation of test cases and results
Operations & Monitoring
- Monitoring of running jobs and workflows (performance, error handling)
- Tuning of SQL queries and batch processes
Communication Outputs
- Integration and provisioning of delivery channels: email, SMS, outbound call and mail
- Implementation of data-driven personalization and targeting