The ProMi Squad (Process Mining) project aims to transparently map the end-to-end order process in the portals area. Relevant data sources from ordering to activation are consolidated for this purpose. The holistic view of the end-to-end process enables the identification of process deviations and optimization potentials. Key milestones of the project are the integration of the required data sources, the development of self-service reports, and the implementation of automated alerts for deviations in the process flow. The challenge lies in the technical and functional integration of heterogeneous systems and data streams to ensure consistent monitoring and control of the order process.
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Service description
Analysis and documentation of requirements in the omnichannel area using requirements management tools and structured elicitation methods
Functional and technical analysis of existing data sources and ETL processes using database tools
Recording and evaluation of existing interfaces between source and target systems based on technical documentation
Consulting on the technical integration of defined data sources into the Celonis environment, taking into account the tools used (Celonis EMS, Data Pool, and Data Push API)
Creation of technical queries and representations for process visualization based on the provided platform functions (Celonis PQL, Studio)
Use of system functions for visualization and analysis of existing business processes (via the Celonis Process Explorer)
Functional consulting on technical interfaces, data provisioning, and system prerequisites