The ProMi Squad (Process Mining) project aims to transparently map the entire order process in the portals area. Relevant data sources from order to activation are combined for this. A holistic view of the end-to-end process makes it possible to identify process deviations and optimization potential. Key milestones of the project are connecting the required data sources, building self-service reports, and implementing automated alerts for process deviations. The challenge lies in the technical and functional integration of heterogeneous systems and data flows to ensure consistent monitoring and control of the ordering process.
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Service Description
Analysis and documentation of requirements in the omnichannel area using requirements management tools and structured elicitation methods
Functional and technical analysis of existing data sources and ETL processes using database tools
Capturing and evaluating existing interfaces between source and target systems based on technical documentation
Consulting on the technical integration of defined data sources into the Celonis environment, taking into account the used tools Celonis EMS, Data Pool, and Data Push API
Creating technical queries and visualizations for process mapping based on the platform features provided (Celonis PQL, Studio)
Using system functions to visualize and analyze existing business processes (via the Celonis Process Explorer)
Functional consulting on technical interfaces, data provisioning, and system prerequisites