Typical tasks:
Relevant tools & technologies: BPMN modeling tools (e.g. Visio, Signavio), requirements management (Jira, Confluence), knowledge of common insurance IT systems, MS Office
KPIs & metrics: adherence to project milestones and budgets, reduction of process cycle times, increase in customer satisfaction/user acceptance, reduction of manual efforts through automation
Challenges: aligning diverse stakeholders in the insurance environment (business units, IT, regulatory), integrating new digital solutions into existing legacy systems, dealing with regulatory requirements and data protection, change management and user adoption
Deliverables: comprehensive requirement documents and process models, developed business concepts and user stories for IT implementation, defined implementation roadmap, training materials for updated processes
Lessons learned: early involvement of all stakeholders facilitates the implementation of digitalization projects; iterative, agile approaches allow flexible adjustments; deep industry knowledge (products, regulations) is crucial to design viable digital solutions