The ProMi Squad (Process Mining) project aims to transparently map the end-to-end order process in the portals area. Relevant data sources from ordering to activation are consolidated for this purpose. The holistic view of the end-to-end process enables the identification of process deviations and optimization potentials. Key milestones of the project are the integration of the required data sources, the development of self-service reports, and the implementation of automated alerts for deviations in the process flow. The challenge lies in the technical and functional integration of heterogeneous systems and data streams to ensure consistent monitoring and control of the order process. ⸻ Service description - Analysis and documentation of requirements in the omnichannel area using requirements management tools and structured elicitation methods - Functional and technical analysis of existing data sources and ETL processes using database tools - Recording and evaluation of existing interfaces between source and target systems based on technical documentation - Consulting on the technical integration of defined data sources into the Celonis environment, taking into account the tools used (Celonis EMS, Data Pool, and Data Push API) - Creation of technical queries and representations for process visualization based on the provided platform functions (Celonis PQL, Studio) - Use of system functions for visualization and analysis of existing business processes (via the Celonis Process Explorer) - Functional consulting on technical interfaces, data provisioning, and system prerequisites

- Execution and processing of switching processes (supplier change, new registration, move-in/move-out) - Independent handling of clarification cases with analysis of rejection reasons and follow-up processing - Support in market communication as well as adjacent areas (e.g., meter reading, billing) at least at 2nd-level - Ensuring smooth workflows within energy industry processes

A company is seeking support for a project aimed at transparently mapping the overall ordering process in the Portals area. The goal is to combine relevant data sources from order to activation to enable a holistic view of the end-to-end process. This should facilitate the identification of process deviations and optimization potentials. Key project milestones include connecting the required data sources, building self-service reports, and implementing automated alerts for deviations in the process flow. The challenge lies in the technical and professional integration of heterogeneous systems and data flows to ensure consistent monitoring and control of the ordering process. - Analysis and documentation of requirements in the Omnichannel area using requirements management tools and structured collection methods - Professional and technical analysis of existing data sources and ETL processes using database tools - Recording and evaluation of existing interfaces between source and target systems based on technical documentation - Consulting on technical integration of defined data sources into the Celonis environment considering the tools used (Celonis EMS, Data Pool and Data Push API) - Creation of technical queries and representations for process visualization based on provided platform functions (Celonis PQL, Studio) - Use of system-side functions for visualization and analysis of existing business processes (via Celonis Process Explorer) - Professional consulting on technical interfaces, data provision and systemic requirements

Typical tasks: - Analyzing existing insurance processes and identifying digitalization potentials - Gathering and documenting business requirements together with the business units - Creating solution concepts for digital transformation (including process modeling and cost-benefit analyses) - Acting as liaison between business and IT: translating requirements into technical concepts and supporting implementation - Supporting project management in planning and deploying new digital solutions (agile methods such as Scrum/Kanban) Relevant tools & technologies: BPMN modeling tools (e.g. Visio, Signavio), requirements management (Jira, Confluence), knowledge of common insurance IT systems, MS Office KPIs & metrics: adherence to project milestones and budgets, reduction of process lead times, increase in customer satisfaction/user adoption, reduction of manual efforts through automation Challenges: coordinating multiple stakeholders in the insurance environment (business units, IT, regulatory), integrating new digital solutions into existing legacy systems, dealing with regulatory requirements and data protection, change management and user adoption Deliverables: comprehensive requirements documents and process models, developed business concepts and user stories for IT implementation, defined implementation roadmap, training materials for updated processes Lessons learned: early involvement of all stakeholders facilitates the implementation of digitalization projects; iterative, agile approaches enable flexible adjustments; in-depth industry knowledge (products, regulation) is crucial for designing viable digital solutions

We are seeking an experienced consultant for a process and project initiative in the area of Asset P&L (Profit and Loss) at a leading international financial services provider. - Typical areas of responsibility in this role:** - Analysis and documentation of existing end-to-end P&L processes for various asset classes (e.g., equities, fixed income, derivatives). - Identification of weaknesses, risks, and inefficiencies in data collection, processing, and reporting. - Design and conceptualization of optimized target processes for P&L calculation and attribution. - Development of functional specifications and business requirements for adapting or implementing IT systems (e.g., P&L engines, data warehouses). - Project management for the implementation of new processes and tools, including milestone planning, stakeholder management, and test coordination. - Development of control mechanisms to ensure data quality and consistency. - Creation of training materials and delivery of workshops for business units (trading, controlling, risk). - Relevant technologies, tools or methods:** - Advanced analytics: MS Excel (Pivot, Power Query, VBA), SQL. - Business intelligence: Tableau, Power BI, Qlik. - Project management: Jira, Confluence, MS Project. - ERP/finance systems: SAP FI/CO, Oracle Financials, or industry-specific asset management platforms. - Methods: Business Process Model and Notation (BPMN 2.0), agile project management (Scrum/Kanban). - Typical KPIs or success metrics:** - Reduction of P&L generation time (cycle time): target >25% efficiency gain. - Decrease in manual corrective postings: target >50% reduction through process automation. - Data quality index: increase of the "first-time-right" rate in data acquisition to >99%. - Efficiency ratio (cost-to-income): demonstrable positive impact on lowering the ratio. - User adoption rate: acceptance of new processes/tools by the business >80% after 3 months. - Key challenges, risks or specifics:** - Heterogeneous system landscapes and inconsistent data sources (data silos). - High complexity of financial products and valuation models. - Resistance to process changes in business units (change management). - Ensuring compliance with regulatory requirements (e.g., IFRS 9, BCBS 239). - Time- and budget-critical implementation during ongoing operations. - Concrete deliverables (“Deliverables”):** - Milestone 1: Completed as-is analysis and process documentation. - Deliverable 1: Detailed analysis report including assessment of weaknesses. - Milestone 2: Finalized target concept and Business Requirements Document. - Deliverable 2: Implementation roadmap and project plan. - Milestone 3: Successful User Acceptance Test (UAT) of the new process/tool. - Deliverable 3: Acceptance protocols, training materials, and project closure report.

As part of the further development of reporting and analytics capabilities in the area of Business Continuity Management (BCM), the existing BI landscape is being migrated from Tableau to Microsoft Power BI. The goal is to build a future-proof, scalable data warehouse that provides a consolidated data foundation for enterprise-wide analyses. At the same time, existing reporting functionalities and automations in the HiScout standard software are to be analyzed and adapted with regard to new requirements. - **Consulting**: Advising on the architecture and building of a data warehouse based on Microsoft technologies (SQL Server, Power BI) - **Migration**: Consulting on the migration of existing reports and dashboards from Tableau to Power BI - **Data Analysis**: Analysis of existing data sources and design of suitable ETL processes - **Automation**: Integration and automation of data sources - **Requirements Analysis**: Conducting requirements analyses and creating technical concepts for reporting adjustments in HiScout - **Reporting**: Implementation and testing of reporting adjustments in HiScout - **Documentation**: Quality assurance and documentation of the work performed - **Training**: Consulting on the creation of training materials and knowledge transfer to internal teams

## Service Description without Personal Reference - **IT Project Management**: Creation of software rollout and migration plans for the bi-monthly releases of the MDOI application based on Blueplanet, taking into account all relevant dependencies using JIRA and stakeholder management - **Design Management**: Planning and creation of all relevant designs as well as their review in the Multi Domain Orchestration and Inventory (MDOI) tool for the Transport Networks sub-area, serving as implementation documentation of requirements using JIRA and Confluence - **Stakeholder Management**: Development and execution of communication measures regarding software changes based on the created designs, verification that the requirements are fully covered by the designs, including the preparation of documentation for management using Microsoft Outlook, Microsoft Teams, and JIRA

A company is looking for an expert with comprehensive technical expertise in cadastral surveying in North Rhine-Westphalia. The aim of the project is to optimize the business processes of the cadastral authorities and to incorporate scientific findings from the fields of geodesy and artificial intelligence to develop innovative solutions. The role requires a combination of practical experience, scientific work, and the ability to analyze and improve complex processes. Key responsibilities: - Analysis and optimization of the business processes of the cadastral authorities in NRW - Application of scientific findings in geodesy and artificial intelligence - Development and implementation of innovative solutions - Collaboration with interdisciplinary teams - Preparation of reports and presentations for stakeholders

A company in the decentralized ventilation systems sector is looking for an experienced Odoo CRM expert to implement and customize Odoo CRM and the Sales module. The goal is to map sales processes efficiently and train an internal team member so that she can independently work with the system in the future. - Setup and customization of Odoo CRM and Sales module - Development of efficient workflows (Lead → Quotation → Order) - User roles and permissions management - Configuration of custom fields, filters, and dashboards - Assistance with data import - Training of the internal project team member

A company is seeking an experienced engineering expert for sterile filling to support a challenging project in pharmaceutical production. The goal of the project is to optimize the efficiency and quality of filling processes and ensure compliance with all regulatory requirements. In this role, the expert will work closely with the internal team to develop technical solutions, analyze existing processes and implement improvements. Main Tasks: - Analysis and optimization of processes in sterile filling - Ensuring compliance with GMP and other regulatory requirements - Development and implementation of technical solutions for process improvement - Collaboration with interdisciplinary teams - Documentation and reporting of progress and results

Within the scope of a digitization initiative, software quality is to be ensured and improved through modern testing, analysis, and review procedures. The goal is to increase development quality and efficiency through strategic measures and coaching. - Definition, monitoring, and improvement of test coverage strategies for critical software components. - Organization and execution of code reviews in compliance with coding standards, architectural, and security requirements. - Setup, execution, and evaluation of SonarQube analyses, as well as coordination of the remediation of technical debt and security vulnerabilities. - Training and support of developers in Clean Code, TDD, and CI/CD practices. - Evaluation and continuous further development of QA processes, tools, and metrics.

A company is seeking an experienced Business Analyst to adopt the product perspective within a squad and advise the Squad Owner (Product Owner) to maximize value creation while continuously incorporating customer and market insights. The Business Analyst will keep track of market requirements, coordinate with customers and partners, maintain the squad backlog, and ensure the professional quality of deliverables. The position requires independent, cross-functional analysis and alignment of business requirements directly with business units, squad owners, technical teams, and product management. - Advising the Squad Owner on the squad’s (partial) products and services, including technical components. - Supporting business aspects from ideation and concept through market launch and maintenance according to the life-cycle process. - Aligning and validating ideas and requirements, as well as assisting in the creation of user stories and maintenance of the squad backlog. - Shaping a customer-centric squad vision, coordinated roadmap, and release plan in line with corporate objectives. - Conducting innovation work and product-specific market observation to ensure competitiveness. - Ensuring stable operations according to agreed service level agreements and regulatory requirements. - Creating requirements specifications, documents, and service descriptions as part of product definition. - Closely coordinating on architecture and refactoring topics with architecture roles. - Ensuring functional and non-functional quality of deliverables by creating and executing test cases.

For a large pharmaceutical company, an IMP (Investigational Medicinal Product) Quality Manager is sought to ensure GMP compliance and quality of investigational products. **Typical responsibilities in this role:** - Review and approval of manufacturing and batch protocols (Batch Records) for drug substance and drug product. - Execution of final quality release of investigational products for use in clinical trials. - Review and approval of GMP-relevant documents such as SOPs, validation reports, deviations and change control requests. - Creation and maintenance of product-specific quality agreements with internal and external partners. - Support for production and QC departments on all GMP-related questions and quality issues. - Planning and conducting internal audits and support during regulatory inspections and external audits. - Management and oversight of CAPA (Corrective and Preventive Actions) measures for sustainable problem resolution. **Relevant technologies, tools or methods:** - Quality management systems (QMS): Veeva Vault QMS, MasterControl, TrackWise, SAP QM. - Document Management Systems (DMS): Veeva Vault, OpenText Documentum. - ERP systems: SAP S/4HANA (especially QM module). - Laboratory Information Management Systems (LIMS). - Manufacturing Execution Systems (MES). - Methods: risk analysis (FMEA), root cause analysis (5 Whys, Ishikawa), statistical process control (SPC). **Typical KPIs or success metrics:** - Batch Release Time: average time from production completion to final release (target: < X days). - Right-First-Time Rate: percentage of batches released without deviations or rework (target: > 95%). - CAPA Effectiveness: reduction in recurrence rate of deviations after CAPA implementation (target: > 80%). - Audit Performance: number of critical/major findings in internal and external audits (target: 0). - Deviation Closure Rate: percentage of deviations closed within the defined timeframe (target: > 90%). **Key challenges, risks or specifics:** - High complexity and variability due to the development of new molecules and processes in the clinical phase. - Strict adherence to constantly evolving GMP regulations (e.g. EU Annex 1 for sterile products). - Ensuring product quality and patient safety under high time pressure (time-to-market). - Managing interfaces between development, manufacturing, QC, and regulatory affairs. - Risk of supply chain interruptions for critical raw materials or services. - Ensuring data integrity in all quality-relevant systems. **Concrete deliverables:** - Released batches of investigational products. - Approved master batch records and SOPs. - Completed and assessed deviation and change reports. - Audit and inspection reports with tracked action plans. - Valid quality agreements with all relevant partners. - Regular quality reports for management.

A traditional, medium-sized branded goods company in northern Germany is seeking a freelance consultant and FM expert for 6 to 9 months to reorganize business activities in Corporate Real Estate Management (CREM) and Facility Management (FM). - Typical tasks in this role:** - Analysis of existing FM and CREM structures, processes, and service contracts as part of the corporate reorganization. - Development of a forward-looking strategy for corporate real estate and facility management to support the new business objectives. - Optimization of space management (space efficiency, workplace concepts, repurposing) in line with "Future of Work" strategies. - Realignment of operational facility management: ensuring operational readiness of equipment and buildings, managing maintenance activities. - Consolidation and tendering of FM services; negotiation and management of service level agreements (SLAs). - Leading the internal FM team and managing external service providers. - Budget planning, control, and reporting to senior management. - Relevant technologies, tools or methods:** - CAFM / IWMS: Planon, ARCHIBUS, Spacewell, SAP RE-FX, PMWeb. - ERP systems: SAP S/4HANA, Oracle. - Project management: MS Project, Asana. - Office suite: MS Office / Google Workspace. - Methods: Benchmarking, SLA management, Life Cycle Cost Analysis (LCC). - Typical KPIs or success metrics:** - Reduction of operational FM costs per m² by >10% through process optimization and consolidation. - Increase in Planned Maintenance Percentage (PMP) to >80% to reduce reactive failures. - Improvement of SLA compliance by external service providers to >95%. - Reduction of asset downtime for critical infrastructure by >20%. - Successful achievement of defined reorganization milestones within time and budget. - Key challenges, risks or specifics:** - High resistance to change within the existing organization (change management). - Lack of transparency due to fragmented data and missing digital processes. - Complexity in renegotiating or terminating long-standing service provider contracts. - Ensuring operational continuity during restructuring. - Balancing cost reduction pressures with maintaining service quality and employee satisfaction. - Concrete deliverables:** - Milestone 1: Completion of the as-is analysis and presentation of results. - Deliverable 1: Detailed assessment report with SWOT analysis and benchmarking. - Milestone 2: Approval of the new FM/CREM strategy and target operating model. - Deliverable 2: Strategy paper, process map, and implementation roadmap. - Milestone 3: Successful completion of service provider tender(s). - Deliverable 3: Signed new service contracts and handover plan. - Final Deliverable: Handover documentation to subsequent line management.

Steering a strategic digitalization project in a hospital network, e.g. the implementation of a new HIS or an electronic patient record (ePA) in accordance with the KHZG. - **Typical areas of responsibility:** - Overall responsibility for project planning, control and monitoring (time, budget, quality). - Management of the interdisciplinary project team. - Requirements, risk and stakeholder management. - Planning and management of change management and rollouts. - Ensuring compliance with regulatory requirements (KHZG, GDPR). - **Relevant technologies, tools & methods:** - HIS systems (Orbis, iMedOne), ePA solutions. - Standards: HL7, FHIR. - Methods: PRINCE2, PMI/PMBOK, agile/hybrid. - Tools: MS Project, Jira, Confluence. - **Typical KPIs & success metrics:** - KHZG compliance, user adoption rate (>85%), process efficiency, milestone adherence. - **Key challenges & risks:** - High process complexity, intensive stakeholder management, interoperability, data security. - **Deliverables:** - Project plan, status reports, requirements specification, change concept, cutover plan, project closure report.

Setting up and further development of a Customer Data Platform (CDP) to optimize digital marketing campaigns. The goal is to create a 360-degree view of the customer. - Typical areas of responsibility: conceptualizing the CDP strategy, defining use cases, integrating data from various sources (CRM, web analytics, email marketing), segmenting target audiences, setting up and monitoring personalized marketing automation workflows, performance analysis and reporting. - Relevant technologies, tools or methods: CDP systems (e.g. Segment, Tealium, mParticle), CRM systems (e.g. Salesforce), web analytics tools (e.g. Google Analytics), email marketing tools, A/B testing frameworks, SQL, data visualization tools (e.g. Tableau). - Industry-typical KPIs or success metrics: conversion rate, customer lifetime value (CLV), churn rate, marketing ROI, engagement rate, number of customer profiles captured in the CDP. - Special challenges, risks or specifics: ensuring GDPR compliance, data quality and harmonization, complex system integrations, building internal know-how, platform scalability. - Concrete examples of deliverables: implemented and configured CDP, documentation of data flows and use cases, deployed automation campaigns, regular performance dashboards, training materials for the marketing team.

A company is looking for a specialist site manager for electrical engineering as well as a specialist site manager for control engineering (Siemens T3000) for a demanding project. The aim of the project is the technical monitoring and control of the control system interfaces of the existing plant during the integration of the new plant, as well as ensuring quality and contract compliance during the construction and commissioning phase. The role requires intensive coordination and monitoring of interfaces with construction planning due to the size of the project. The site manager will work closely with control engineers, planners, experts and contractors to ensure the successful implementation of the project. Key responsibilities: - Technical monitoring of the control system interfaces of the existing plant during the integration of the new plant - Technical management of control engineers, planners, experts and contractors - Preparation of technical and project phase–dependent documentation - Participation in project meetings and negotiations - Technical management of quality assurance and quality control during the construction and commissioning phase - Consulting on control system commissioning - Technical coordination with design engineers on quality monitoring tasks - Monitoring contract compliance and conducting quality inspections - Participation in safety meetings and implementation of measures to address identified deficiencies

A company is looking for an experienced MES consultant focusing on Hydra X from MPDV to support the expansion of the system to additional sites. The system is already rolled out at one site and is now to be further scaled. The role includes supporting the introduction of new functions or versions of the system, implementing system adjustments and optimizations based on production requirements, as well as accompanying the rollout. The consultant will work closely with internal teams and external service providers to ensure the rapid identification and resolution of issues in the MES system. - Support in the introduction of new functions or versions of the system - Implementation of system adjustments and optimizations based on production requirements - Assistance with the rollout to additional sites - Rapid identification and resolution of problems in the MES system

A company is looking for an experienced Senior IT Consultant with a focus on Oracle HCM. The project’s goal is to support the management of the HR IT Data Management unit as well as the implementation and further development of HR IT systems in line with business requirements and strategic HR objectives. The consultant will play a key role in the GDPR-compliant provision of IT services, project initiation and execution, and collaboration with internal and external service providers. - Support in managing the HR IT Data Management unit - Strategy and organizational consulting - Implementation of HR IT systems for company-wide and internal data management - Ensuring GDPR-compliant provision of IT services - Conducting project initiation, planning, and execution - Collaboration with service providers and analysis of the cost-effectiveness of system application - Technical advancement of HR IT systems and implementation of innovative impulses, e.g., AI solutions

A company is looking for an experienced interim payroll specialist to support the team in Munich. The project aims to manage payroll efficiently and ensure that all processes run smoothly. - Support in payroll processing - Use Lucanet to optimize payroll processes - Ensure compliance with legal regulations - Collaborate with other departments to guarantee smooth communication